Posts By Scott Cooley

Scott Cooley is a Technical Writer specializing in software documentation for Deque. He has spent over 20 years managing information development projects in both the public and private sectors, including several working as a lone author on user documentation development, instructional design, and training development. Scott has applied this expertise as a key liaison between the product teams at Deque Labs and the training teams at Deque University.

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Why User Documentation Is Important

Image of woman on laptop from behind; she is taking notes as well, meant to illustrate user documentation.

Deque's technical writer Scott Cooley explains why high quality user documentation for organizations is a critical part of understanding how to implement web accessibility, and also illustrates a company's maturity. Scott uses the product resource guides available in Deque University to illustrate how user documentation can greatly benefit both user experience and product training. Continue Reading Why User Documentation Is Important