Accessible Businesses Thrive in DC Neighborhood

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image courtesy of: Urban Turf

image courtesy of: Urban Turf

Local establishments in one DC neighborhood are taking customer service to a whole new level by taking measures to ensure an accessible experience. DC's H Street district is home to Gallaudet University, the world's largest higher education institution designed for students who are deaf or hard of hearing. A recent Washington Post article, "DC's H Street Embedded With Deaf Culture", discussed the ways local businesses thrive by adapting to fit the needs of their clientele.

Customer Service Includes Accessibility

Bars and restaurants in the H street area train their staff basic sign language so that they easily communicate with customers. The establishments are better lit to facilitate sign language, and feature long tables to encourage conversation across the room. Many of these businesses also employ deaf waiters which enables more understanding with customers. As Gallaudet University student Richard Spiecker told the Washington Post: "It's all about service...they know what to do here."

H Street's new accessibility efforts are a fantastic example of how striving to make your business accessible is an essential part of customer service and can do a great deal to strengthen your business's relationship with its customers and clientele. And that applies not only to brick-and-mortar establishments but to digital commerce as well. Listening to your customers and their needs is the most important aspect of ensuring your business is accessible to everyone.

About 

For over fifteen years, Deque has been helping major corporations, government agencies, and other organizations ensure that their websites and mobile apps are accessible to everyone. We have more than fifteen years of history of serving the federal government, including undertaking the biggest accessibility program that's occurred in the United States government or anywhere. Deque also works with .edu's and mission-focused nonprofits to ensure that their materials and systems are usable and barrier free for users with disabilities. The company invented the first accessibility plug-in software, the first web-based testing platform, and the first server-based accessibility solution. All of these have been created in the service of helping our customers become accessible, advance the goals of their organization, and remove barriers for all users on the web.

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