Research Through Broken Lenses: The Need to ‘Shift Left’ in UX Research
Many have shown that waiting to include accessibility late in a product development cycle is costly and leads to patchwork fixes rather than integrated solutions. Advocates created a call to “shift left” accessibility considerations earlier in the product development timeline; this presentation will explain why this must include UX Research. Disabled participants, for example, should be part of formative research that informs our technology, not solely evaluators of already-built products to test routine accessibility. Without diverse perspectives present from the earliest research stages, teams (including researchers) will consistently create from places of assumption, misunderstanding, or overall blind spots; that is, through broken lenses.