Building a Dynamic Accessibility Program in a Regulatory Environment
Details
In this session, you will learn how Scotiabank has built an Accessibility Centre of Excellence that leverages regulatory requirements in order to build scalable processes and strategic plans to strive towards an accessible and digitally inclusive financial institution. The banking industry in Canada is highly regulated which sometimes leads to a trade-off between meeting baseline regulatory requirements and providing a great customer experience. Find out how we balance the two!
