Accessible forms are essential for creating an inclusive digital experience, ensuring that all users—including those with disabilities—can easily complete and submit information. Well-designed forms improve usability, making it easier for individuals to navigate fields, understand labels, and avoid errors. 

Beyond enhancing user functionality, accessible forms are also a key requirement for compliance with regulations such as the European Accessibility Act (EAA), the Americans with Disabilities Act (ADA), and the Web Content Accessibility Guidelines (WCAG). Organizations that fail to meet these standards risk legal consequences, reputational damage, and lost business opportunities. By prioritizing accessibility in form design, businesses can improve user engagement, expand their audience, and demonstrate a commitment to digital inclusivity.

How accessible web forms (or inaccessible web forms) can affect your daily life

Last month, I was booking a rental car for a trip. Simple task, I thought. I picked my dates, chose a car, and got to the driver details page. I filled everything in, hit Continue, and got bounced back with a vague banner at the top of the page: “Please correct the errors below.” No errors were visibly marked. I scrolled up and down twice before I noticed my zip code field had quietly turned a faint shade of pink.

There was no indication that the field was required. No indication before I started, no flag when I skipped it. The only clue was a barely-there color shift that I almost missed—and I have great eyesight and was under no time pressure. At that moment, I realized again how much is often taken for granted when forms are designed. 

If a color hint was subtle enough that it escaped me, imagine the situation for a screen-reader user, someone with low vision, or anyone who was just trying to get through the form quickly on their phone!

Methods for indicating a required field

These six methods run the gamut from ideal to “make sure to combine this with another method” to “please don’t do this.” Let’s start with a method that is very reliable, if not particularly elegant.

Provide the required text in the label

For this method, users of assistive technology (and users who don’t!) will know which form control is required because it is exposed through the label. It involves simply putting the word “required” right in the visible label text.

Syntax

<label for="fname">First Name Required</label>
<input type="text" name="first-name" id="fname">

Preview


Because the word lives inside the label, every user gets it, whether they’re using a screen reader or not. There’s no dependency on symbols, color, or verbosity settings. It’s not the prettiest option—which probably explains why designers keep searching out other approaches—but it’s very reliable.

Provide an asterisk

The asterisk is still the industry default, and it’s an acceptable approach, as long as you handle two details that often get skipped. 

First, tell users up front, before the form starts, that fields marked with an asterisk are required. Second, know that screen readers don’t always announce the “*” symbol; it depends on the user’s punctuation verbosity setting. If users have it set to announce “some” or “none” punctuation, your asterisk will silently disappear for them.

Syntax

<p>All fields marked with (*) are required</p>
<label for="first-name">First Name *</label>
<input type="text" id="first-name" name="first-name">

Preview

All fields marked with * are required


Because of that verbosity issue, you should treat the asterisk as a visual convenience, and not as your only accessibility mechanism. For example, you can pair it with something programmatic (see method 4). Also, make sure the asterisk is visually large enough to be seen; default browser rendering is often too small to register at a glance.

Provide a graphic asterisk with real alt text

Some design systems prefer a small icon over a plain character. That’s fine too, as long as the image carries meaningful alt text rather than being decorative.

Syntax

<label for="fname"> First Name <img src="required-icon.svg" alt="required"></label>
<input type="text" name="first-name" id="fname">

This works well, because the label and the image are still programmatically tied to the input.

Providing HTML5 and ARIA Required Attributes

This is where markup earns its keep. Add the HTML5 required attribute, or aria-required=”true” for custom or scripted controls, and assistive technology will announce the field as required automatically.

Syntax

<label for="email">Email</label>
<input type="email" id="email" name="email" required>

Preview


One thing worth knowing: when required is present, most screen readers will also announce the field as “invalid” until it’s filled in. That’s expected behavior, not a bug, but it does mean you shouldn’t rely on this attribute alone without including a visible cue as well. Sighted users still need to see it, not just have it announced.

Provide color alone (this is the one to retire!)

This approach is still prevalent (using color alone to indicate when a field is empty or required), and it’s still a problem. It fails outright for colorblind users, low-vision users, and anyone with a cognitive disability who needs more than a subtle hue shift to register meaning. 

My rental car experience that I shared above is a perfect example. If color is part of your visual language, you can certainly keep it, but it should never be the only signal. Pair it with text, an icon, or both.

What’s new since we last wrote about required form fields

Here are a few things to consider as you’re thinking about required form fields in 2026:

Redundant entry is now a WCAG 2.2 success criterion. If you already know someone’s shipping address from a previous step, don’t force them to retype it into a “required” field further down the form. This isn’t strictly about labeling required fields, but it’s very much in the same spirit—don’t make required fields harder to satisfy than they need to be.

Inline validation is everywhere (and it’s easy to make it worse rather than better). AI-assisted, real-time validation that catches typos and flags missing fields as people type is a genuine trend in form design right now. Done well, it can help everyone finish faster. But when it’s too aggressive, it interrupts screen-reader users with error announcements before they’ve even finished typing. The better approach is to: 

  1. validate on blur (not on every keystroke), 
  2. pair the error with aria-invalid=”true” and aria-describedby pointing at the message, and 
  3. offer a summary of all errors at the top of the submission. 

Required-field errors should read like “Email address is required,” never “Invalid input.”

Regulators are paying closer attention. EN 301 549, the technical standard for the EAA, still points to WCAG 2.1 AA as its floor. However, WCAG 2.2 is increasingly treated as the practical target, and enforcement bodies across the EU are actively building out audit and complaint processes this year. If your forms are still relying on color alone or unlabeled asterisks, now is the time to fix it, so you can stay ahead of regulatory scrutiny.

Getting required form fields right

Building accessible forms is ultimately pretty straightforward. Tell people which fields are required before they start, not after they fail. Communicate this with words somewhere, not just with color or a symbol. Back this up with required or aria-required attributes so assistive technology also gets the message. And when someone does miss a field, communicate clearly what went wrong and where.

A required form field may be a small piece of a larger form, but it’s also often the difference between someone completing their task and someone giving up and going elsewhere. In my situation with the car rental company, I did find the pink zip code field eventually, but not everyone would have. In that case, it’s quite likely they would have taken their rental car booking to a competitor without so much as a second thought.

Getting required form fields right can make all the difference when it comes to meeting compliance requirements and ensuring your products, services, and experiences are accessible to everyone, including people with disabilities.

If you have questions about accessible forms or want expert guidance on meeting consumer and compliance expectations, contact Deque today!

Aparna Pasi

Aparna Pasi

Aparna Pasi is Vice President of Professional Services, APAC at Deque Systems, with nearly 20 years of experience in software engineering and accessibility consulting. She drives Deque’s mission by empowering organizations to build inclusive digital experiences, offering executive-level advisory and accessibility risk strategies to growth-stage companies. Aparna also contributes to the broader accessibility profession as an active WCAG Working Group Member at W3C. Throughout her career, she has led cross-cultural teams delivering accessible, compliant solutions across mobile and web technologies in industries such as banking, e-commerce, gaming, and e-learning. Aparna holds a Master of Science in Information Systems and is IAAP certified as CPWA, WAS, and CPACC.

AI coding assistants are helping developers write software faster than ever before. Claude Code alone was producing approximately 195 million lines of code every week for more than 115,000 developers as of mid-2025.

Those are impressive numbers, but volume alone isn’t enough. Your team also needs to make certain the code they’re shipping is accessible so they can meet compliance requirements, ensure your product can be used by everyone, and reduce costly rework down the line. As AI accelerates development, accessibility testing has to keep pace or accessibility debt can accumulate quickly.

Since launching Axe MCP Server, we’ve been working to make our industry-leading accessibility testing as seamless as possible. These latest updates expand what your developers can test directly inside their IDEs, streamline remediation workflows, and make it easier for engineering organizations to adopt accessibility testing at scale.

Let’s look at what’s new with the Axe MCP Server in Axe DevTools for Web.

Increase automated accessibility coverage of complex accessibility issues without leaving your workflow

Automated accessibility testing helps teams catch issues earlier in the development workflow and reduce manual effort. However, some of the most complex accessibility checks have traditionally required guided or manual testing.

With the latest Axe MCP Server updates, your developers can now automate even more accessibility testing directly inside their coding workflows. We’ve added support for Automated Intelligent Guided Tests (IGTs), beginning with the keyboard IGT, with plans to continue expanding automated IGT coverage. We’ve also added advanced rules that automatically test for issues like heading semantics, focus indicators, text contrast, and decorative images.

Governance is also supported with these new capabilities. Admins can enforce things such as WCAG level, and even confidence threshold for advanced rules across users to ensure consistency across the organization’s outputs.

These enhancements increase automated coverage, reduce even more manual effort, and make it easier than ever for your team to adopt accessibility testing seamlessly into their processes and reduce late-stage, costly rework.

Test more of your application—including authenticated experiences

Many accessibility issues don’t exist on public landing pages. They occur inside authenticated user flows, dynamic interfaces, and interactive application states that traditional page scans often miss because they don’t have access.

The Axe MCP Server now enables your developers to test these more complex experiences directly from their IDE. With support for cookie injection, developers can inject session- or environment-specific cookies before navigation to test authenticated experiences, staging environments, or feature-specific builds from the very first page request. By expanding testing beyond public pages, teams can evaluate accessibility across the parts of an application users actually interact with every day.

The result is more complete accessibility coverage and greater confidence that issues aren’t being overlooked because they exist behind a login or within dynamic content.

Make accessibility testing easier to adopt across your organization

Even the most powerful developer tools won’t deliver value if they’re difficult to install, authenticate, or maintain.

To simplify adoption, the Axe MCP Server can now be installed and run locally using npx, eliminating the need for Docker and allowing your developers to start testing within minutes.

Developers can now authenticate via OAuth 2.0 instead of manually managing an API key. Credentials are stored securely, Axe MCP Server access is handled automatically with short-lived tokens, and API keys remain available for teams that prefer them.

These improvements reduce setup time for developers while making it easier for platform and engineering teams to roll out accessibility testing consistently across your organization and deliver more accessible experiences at scale.

Accelerate remediation with more targeted workflows

New scoped scanning allows you to target individual components or specific regions of a page, making testing more focused and relevant to the task at hand, and eliminating the need to sort through results from the entire application. Additionally, the Axe MCP Server can also optionally return a viewport screenshot to your agent so you can see what was scanned.

We’ve also introduced batch remediation, providing guidance to your AI agent on how to remediate up to 25 accessibility issues in a single request rather than requiring separate requests for each issue.

Together, these capabilities reduce repetitive work, streamline remediation workflows, and help your developers resolve accessibility issues faster with fewer interruptions.

Bring AI-assisted accessibility testing to secure enterprise environments

Many enterprise organizations can’t deploy SaaS-based tooling because of security, compliance, or infrastructure requirements.

The Axe MCP Server now allows on-prem customers to use an LLM they manage to access AI features, allowing your organization to bring industry-leading accessibility testing into your existing development environments without changing your deployment strategy.

This gives enterprise teams the flexibility to adopt modern AI-powered accessibility workflows while meeting the organization’s security and compliance requirements.

Make accessibility a seamless part of AI-assisted development with the Axe MCP Server

These latest Axe MCP Server enhancements are designed around a simple goal: helping engineering teams integrate accessibility into your AI development workflows without slowing you down.

By increasing automated accessibility coverage, expanding testing to authenticated experiences, simplifying adoption, accelerating remediation, and supporting enterprise deployment models, Axe MCP Server helps your teams catch more accessibility issues earlier, resolve them faster, and confidently build accessible software as you develop with AI.

Request a demo to see the new Axe MCP Server features in action!

Already an Axe DevTools for Web customer? Try the keyboard-automated IGT now available via Axe MCP Server today!

Harris Schneiderman

Harris Schneiderman

Harris Schneiderman is a web developer with a strong passion for digital equality. He works at Deque Systems as the Senior Product Manager of axe DevTools building awesome web applications. He wrote Cauldron (Deque's pattern library), Dragon Drop, and is the lead developer on axe DevTools Pro. When he is not at work, he still finds time to contribute to numerous open source projects.

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For accessibility program managers, it’s essential to identify what matters most and prioritize fixes that engineering teams can realistically address. That’s how you make real progress.

Now, by using our new Axe Monitor MCP integration within your preferred AI assistant, you can use natural language prompts to dramatically speed up the process of creating and comparing scans, prioritizing fixes, and building and delivering actionable accessibility sprint plans.

Here are four ways you can optimize accessibility remediation using the Axe Monitor MCP integration.

Request a demo of the Axe Monitor MCP integration today!

1. Compare scan run results and identify regressions in seconds

The first question you need answered after every scan run is, “What’s changed?”

In a traditional user interface, you need to manually open multiple reports, compare historical data, and analyze results— that’s an exhausting process.

With the Axe Monitor MCP integration, you can simply ask your questions directly and explore your scan data without leaving your AI workflow. Instead of navigating dashboards and exporting spreadsheets, ask questions like:

  • What changed between the last two scan runs?
  • Which components or pages introduced the most new issues?

The MCP integration surfaces answers—what’s changed, and why—directly inside your AI assistant, eliminating the labor-intensive data analysis that slows down fixes. Rather than spending time tracking down information, your team can immediately begin acting on it.

Product Illustrations MONITOR 07

2. Prioritize what matters the most

Teams are rarely able to fix every accessibility issue immediately in a single release, so it’s important to focus on fixing the right issues first. You need your team’s expertise, but you also need to help them fix issues more easily.

The Axe Monitor MCP Server complements human judgment, allowing you to quickly answer prioritization questions that typically require hours of analysis.

For example, you can ask:

  • Which components or selectors should I fix first to make the most impact on accessibility?
  • Which pages have the most accessibility issues?
  • My team is building new features on the registration page and contact us page next sprint. Which accessibility issues should they fix at the same time?
  • My highest-trafficked pages are the account dashboard and activity view. Which accessibility issues should I fix first?

The insights you get in response can help you focus your developers’ and designers’ efforts ahead of upcoming sprints, so that accessibility issues are incorporated with current work, or grouped for efficiency. That’s how you can make meaningful progress with accessibility—by integrating fixes with existing tools and processes. 

3. Speed up the handoff to development with actionable accessibility sprint plans

Once you’ve prioritized fixes, the next challenge is to deliver an actionable plan to the team.

The Axe Monitor MCP integration can help model remediation scenarios and generate feasible sprint plans based on your team’s goals.

For example, you might ask for a sprint plan to fix:

  • Only the new issues since the last scan run
  • The most important component-related issues
  • Accessibility issues on the features we’re delivering in the next release

Tell the agent, “I need full issue details so my team knows exactly what to fix and where.”

Or, use the Axe Monitor MCP integration to model different planning scenarios for achieving your goals. Ask the agent: ”How can we get to a score of 80% in 3 sprints?”

Instead of manually organizing hundreds or thousands of issues, the Axe Monitor MCP integration helps transform scan results into a clear, understandable remediation plan, organized by sprints and maintainable within your AI workflow.

Natural-language sprint plans make accessibility progress more attainable. The development team can envision what success actually looks like in the near future, and understand the small, manageable steps they need to take.

Product Illustrations MONITOR 08

4. Save even more time by creating scans in bulk

The Axe Monitor MCP integration also helps streamline scan management by enabling you to create scans in bulk.

Designated administrators can create draft scans, adjust settings, and kick off scan runs directly within their AI assistant. This reduces repetitive configuration work.

Get started with the Axe Monitor MCP integration

Accessibility teams need faster ways to turn accessibility data into meaningful action.

Instead of spending hours interpreting scan results and configuring reports by yourself, your organization can focus on what matters most—becoming more accessible to people with disabilities.

Already using Axe Monitor? Upgrade to Axe Monitor 8.8 and fill out this form to request access to the Axe Monitor MCP Server to start analyzing accessibility data through your preferred AI assistant.

New to Axe Monitor? Request a demo to see how AI-assisted reporting can help your team analyze trends, prioritize remediation, and accelerate accessibility improvements.

Kate Spalla

Kate Spalla

Kate is the Product Manager for Axe Monitor & Axe Reports. She has 20 years of experience building software and has worked in accessibility for 13 years as a content manager, accessibility team leader, and product leader. Kate is based in New York City where she leads a group of gardeners with disabilities and fiercely advocates for accessible green spaces.

Tags:  Agentic AI axe monitor
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Digital accessibility experts and advocates have spent more than two decades making the case that digital accessibility is not optional. Our arguments have rested on a combination of compliance, ethics, and the sheer size of the audience organizations were excluding. Today, this argument has a new dimension, introduced by the rapid rise of AI.

AI agents and the accessibility tree

We know that today’s web is actively being rebuilt around AI agents: tools that browse, click, fill out forms, and complete tasks on a person’s behalf. As recently reported by CNET, agentic AI bots now account for more web requests globally than humans do.

What is less well-known is that the infrastructure making this possible is the same infrastructure accessibility teams have been building for years: a structure comprising semantic HTML, ARIA attributes, and WCAG (Web Content Accessibility Guidelines) conformance. Neil Patel addresses this convergence in his recent video “The Marketing Opportunity of a Decade (But Not for Long),” breaking down how AI shopping agents evaluate a website and pointedly observing that “Accessibility for humans became visibility for AI.”

AI agents perceive web pages in essentially the same way as screen readers. To truly understand the full significance of this, we need look no further than the definitive force in search and AI summaries. Google. A recent Chrome for Developers article on Lighthouse agentic browsing scoring lays things out clearly, referring to the accessibility tree as “a core metric for agentic navigation,” and establishing that “agents rely on the accessibility tree as their primary data model.” They go on to clarify that visibility—”a specific subset of accessibility audits that are critical for machine interaction”—is about “confirming that content is not hidden from the accessibility tree while being interactive.” Their recommendation? “Ensure a sound accessibility tree.”

What is unmistakable is that digital accessibility has never been more important, and we now have even more reasons why the web must be accessible to all.

AI and accessibility: Identifying the gaps

Given this new reality, you’d think digital accessibility would be priority number one for every developer and every engineering leader at every organization with digital properties. Unfortunately, that doesn’t seem to be the case.

According to WebAIM’s 2026 Million report, 95.9% of home pages now contain detectable accessibility failures. That number has gotten worse for the first time in six years.

Meanwhile, engineering leaders trust their AI-generated code. In our own survey of 200 engineering leaders using AI-generated code and coding agents, 88% said they trust their AI-generated code is accessible, and 96% said they actively prompt their AI agents to produce accessible output.

The code itself doesn’t back up that trust. In Microsoft’s evaluation framework, six of 10 AI models failed every automated accessibility test. In the GAAD Foundation’s AIMAC benchmark, 35 of 37 leading AI models produced multiple critical and serious accessibility issues by default.

The same pattern shows up after code ships. 64% of engineering leaders say accessibility issues are a top reason for reworking code after release. 72% say AI-assisted development has increased their compliance risk. But when the same leaders rank their compliance concerns, accessibility comes last.

AI and accessibility: Closing the gaps

None of this means the moment is lost. It means the opportunity is still wide open, and the organizations that close this gap now, before it becomes standard practice, get to lead rather than catch up. The data backs this up: catching an accessibility issue at the design stage costs around $21 and takes less than 15 minutes. Catching that same issue after it reaches production costs over $637, a 30x increase. For a mid-size organization, shifting that work earlier can save more than a million dollars a year.

The takeaway is clear: you need to build accessibility into how AI writes code from the first prompt, not fix it after the fact. And because the disability community has been perfecting human-computer interaction for different input and output modalities for decades, their expertise isn’t just morally important; it’s technically essential for building robust, reliable AI that actually works. Let’s not forget the “accessibility” in the accessibility tree!

AI that works

When I say “AI that works,” I’m talking about trust. About code you can rely on. This is mission-critical for agentic AI. How can we hand over responsibility for our tasks to an agent, if we can’t trust that the agent will perform its tasks accurately and correctly—or even get started, getting lost in the maze of bad markup? The answer is: we can’t. And the answer is the same for everyone—not only people with disabilities. Clear structure, plain labels, and robust and predictable behavior make a page easier for a screen reader to read. They also make it easier for an AI agent to read. And the easier it is for the AI agent to read, the more likely it is to perform its task correctly.

When a person with a disability can’t process a web page, we know what could happen. They might have a frustrating experience that results in the business losing a customer when they abandon the page. They may become frustrated and leave a complaint or a negative review, which can damage brand reputation. They may enter incorrect information without realizing it, or forfeit their privacy rights to get past accessibility barriers, and require someone on the support team to fix it by hand. There are very real time and money costs associated with all these outcomes. In some cases, they may file a legal complaint, and an organization could have a lawsuit to contend with. Inaccessibility means risk.

There are also real-world risks if an AI agent can’t process a page. The agent may abandon the task, or the task may fail outright. It may fall back to reading a screenshot instead of the page’s underlying structure, which is slower and less accurate. It may fill in what it couldn’t read with a guess instead of a fact, and that guess can look exactly like a correct answer: an order placed, a form submitted, a decision made, all based on an AI hallucination. And because an agent can repeat that mistake across many transactions in the time it takes a person to make one, the same error scales far faster than a single human issue ever could.

New solutions for the agentic AI era

Agentic AI may be new, but these problems aren’t. We’ve been developing solutions for them for thirty years. And we can solve these issues for the agentic AI era. We have the lived experience of people with disabilities and the expertise of advocates, allies, and practitioners. We have the tools, technologies, and data. We have the regulations, standards, and guidelines. We have everything we need.

Everything we need, except one thing: alignment. We need uniform buy-in at every level, from the leadership teams making company-wide investments in AI to the development teams who are producing new code every minute of every day. We need everyone to align on the mandatory embrace of digital accessibility.

This is the real choice facing every organization building with AI right now. Treat accessibility as foundational to your AI strategy, and you have a genuine opportunity for your business to thrive in the agentic AI era and lead the market while doing so.

We go deeper into what that opportunity looks like in our new report, From debt to dividend: How engineering leaders can advance accessibility in the AI era. It’s a practical guide for integrating AI to achieve and maintain compliance while minimizing financial, legal, and reputational risk, and building accessibly from the start.

Accessibility at the speed of AI

The web has always been a dynamic, ever-changing place. But what we’re experiencing now is a truly radical shift. The web is being read by more AI agents every day, and that number will only grow. Human-centric digital accessibility and agent-centric accessibility are converging, redefining our very sense of accessibility in the process. Fortunately, despite the seismic nature of this transformation, we have the expertise to handle it. The expertise has always been there. For decades, a global community of disability advocates, experts, and practitioners, many of whom are people with disabilities, has been laying the foundation for an accessible web. We can leverage this expertise. The need is urgent. The time is now. We can achieve accessibility at the speed of AI. We can, and we must.

Preety Kumar

Preety Kumar

Preety is the CEO of Deque Systems and co-founded Deque in 1999 with the vision of unifying Web access, both from the user and the technology perspective. Under Preety's leadership, Deque has grown to be a market leader in the field of information accessibility, serving corporate and government clients with the highest standards in information technology such as Veteran Affairs, Department of Education, Humana, Intuit, HSBC, Target, and others. She collaborated with the W3C Web Accessibility Initiative and is a nominated member of the Accessibility Forum's Strategic Management Council: a GSA sponsored group with representatives from the IT industry, academia, Government Agencies, and disabled user groups that fosters information accessibility through mutual cooperation.

Tags:  AI Web Accessibility

In financial services, trust is non-negotiable. It means everything. But it’s hard to earn and easy to lose. And right now, there are banks all over the world that risk losing the trust of a large percentage of the global population. According to the World Health Organization, 1 in 6 people have a disability. As your customers, their trust depends on the accessibility of your services.

With online banking now the norm, digital accessibility is essential. Organizations that prioritize accessibility create more inclusive and effective digital experiences that strengthen customer relationships and differentiate them in the marketplace. But when accessibility is overlooked, opportunities to build stronger customer relationships can be lost.

In the video above, Mali Fernando, Group Head of Digital Experience and Accessibility at HSBC, shares how they are approaching digital accessibility as a part of their broader customer experience strategy. While HSBC’s journey is unique, the themes explored will feel familiar to many accessibility leaders across financial services, particularly the focus on improving digital experiences and differentiating in a highly competitive market.

As Mali explains, there is a critical connection between accessibility and trust. When customers can complete tasks independently, access services without barriers, and interact with digital products with confidence, trust is reinforced through every interaction. If your organization focuses on customer loyalty and long-term relationships, it is essential that you embrace digital accessibility.

“We see our digital accessibility offering as a competitive advantage. It differentiates us in the marketplace.”

Mali Fernando, Group head of digital experience and accessibility at HSBC

As you watch the conversation, consider how accessibility fits into your own digital strategy. Where can it help strengthen customer trust and improve experience quality? Where might accessibility help address unmet customer needs?

HSBC’s experience demonstrates that accessibility can be more than a compliance requirement or design consideration. It can be a catalyst for stronger customer relationships, broader reach, and better digital experiences overall. When you invest in accessibility, you create opportunities to build products and services that more people choose, trust, and value.

Deque Systems

Deque Systems

Deque is the global leader in digital accessibility, helping the world’s top enterprises build inclusive products, services, and experiences and achieve lasting compliance. Recognized by leading industry analysts for its AI-powered tools, comprehensive services, and developer-trusted solutions, Deque delivers the industry’s most complete accessibility offering. The Axe platform, anchored by Axe-core, has more than 4 billion downloads and 800,000 installed extensions, making it the global standard for accessibility testing. As a pioneer of people-first accessibility, Deque applies a human-in-the-loop approach that blends expert insight with AI innovation to advance its mission of digital equality for all.

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As software teams ship faster than ever, accessibility documentation needs to keep up. However, in an era dominated by AI-assisted development, it is increasingly difficult for documentation to evolve as quickly as products do.

At the same time, Accessibility Conformance Reports (ACRs) in the Voluntary Product Accessibility Templates (VPAT) format have become a business requirement—not just a compliance document. Customers expect current accessibility documentation during procurement.

This situation can be challenging, but with ACR generation now built directly into Axe Auditor, you can move from completed accessibility audits to customer-ready VPAT-based ACRs in a single workflow—reducing manual effort for your teams and generating documentation up to 90% faster than traditional processes.

The result is faster responses to customer and procurement requests, documentation that stays aligned with product releases, and more time for your accessibility experts to focus on improving accessibility instead of managing paperwork.

Turn accessibility audits into ACRs without leaving your workflow

Using ACR generation in Axe Auditor, you can create an ACR/VPAT directly from an audit without having to recreate the information in another tool. Instead of exporting findings, copying information between tools, and managing disconnected documentation processes, you can keep audits, expert review, QA, and ACR creation connected in the same platform from start to finish.

Here are the steps:

  1. Complete your accessibility audit in Axe Auditor.
  2. Select Create ACR/VPAT from the completed audit.
  3. Choose the appropriate VPAT template and standard (such as WCAG).
  4. Review and refine the generated content. Audit findings, conformance levels, and evaluator comments are carried into the ACR/VPAT, while your accessibility experts validate descriptions and add any required context.
  5. Complete your quality assurance review and publish the finished ACR.

Because the ACR is generated directly from the completed audit in Axe Auditor, documentation stays connected to the evidence behind every conformance claim.

By keeping audit data connected to ACR documentation in one platform, your team can produce customer-ready accessibility documentation from the same platform they already use to perform expert audits. You reduce administrative, manual work without removing the expert review and oversight required for accurate accessibility reporting.

Consistently achieving this level of accuracy is especially critical in an era when release cycles continue to accelerate.

Keep accessibility documentation aligned with every release

Modern software changes constantly. Every release has the potential to change accessibility conformance, and static documentation can become outdated very quickly.

A connected ACR process helps teams respond to procurement requests faster, update documentation whenever products change, and reduce turnaround time for ACR/VPAT creation.

When you make accessibility reporting an ongoing part of development (instead of an ad hoc project), you’re able to keep pace with release velocity.

Because documentation is generated directly from completed audits, accessibility experts spend less time managing documents and more time validating conformance and improving accessibility. This creates greater efficiencies and more up-to-date materials to support procurement and compliance needs.

Get accessibility documentation as your products update

As release cycles accelerate due to market expectations and AI development, organizations need accessibility documentation that keeps pace with product changes. When accessibility audits, expert review, QA, and ACR creation are connected in a unified platform, teams can spend less time managing documents and more time improving accessibility.

Whether you’re creating VPAT-based ACRs for new product releases or updating existing documentation, the streamlined process in Axe Auditor helps you respond faster, reduce manual effort, and keep accessibility reporting aligned with the current state of your product.

See how Axe Auditor helps your team move from accessibility audit to customer-ready ACRs in a single workflow. Request a demo.

Vipul Khandelwal

Vipul Khandelwal

Vipul has spent 16 years in the technology industry, with the last 5 years in product management focused specifically on digital accessibility. He is the Product Manager for Axe Auditor, Deque's enterprise accessibility auditing and audit management platform, where he owns the product roadmap end-to-end. Vipul is focused on empowering teams to deliver inclusive digital experiences through comprehensive, future-ready accessibility testing and reporting.

Tags:  Axe Auditor VPAT

Groundbreaking survey of engineering leaders finds wide gap between confidence in AI Code and digital accessibility, with risk growing faster than validation infrastructure

HERNDON, VA – July 23, 2026 – Today, a newly released survey and accompanying report from Deque Systems, the global digital accessibility leader advancing digital equality with innovative software solutions, highlights a significant paradox. With development teams using AI coding tools to release software faster than ever before, the number of digital accessibility failures is increasing.

This escalating rate, combined with intensifying regulatory pressure, is leaving many organizations exposed to significant legal, financial and reputational damage. Fortunately, there’s still time to course-correct, even as enforcement and penalties for noncompliance are expected to pick up in the months ahead. 

“We are at a genuine inflection point, where regulation, AI transformation and the state of digital accessibility are converging in ways that demand a new kind of response from engineering leadership,” says Preety Kumar, CEO and Founder, Deque Systems. “It’s time to seize the moment to improve web and mobile experiences for people with disabilities everywhere.”

The survey found that 88 percent of software engineering leaders have high or very high trust in the accessibility of their AI-generated code. Despite this, 64 percent cite accessibility as a top driver of post-production rework. This aligns with a recent analysis finding that 95.9 percent of the top home pages worldwide contain detectable WCAG 2 failures, reversing a trend of improvement over the previous six years. This isn’t altogether surprising. In the GAAD Foundation’s AIMAC benchmark, 35 of 37 of the latest AI models (94.59 percent) produce multiple critical and serious issues by default when asked to generate HTML.

This situation is particularly pressing as we mark the first anniversary of the European Accessibility Act (EAA), which is expected to intensify regulations and penalties for noncompliance. Notably, U.S.-based companies that market and sell to EU consumers are also subject to these rules, underscoring the far-reaching implications for businesses worldwide. 

Moreover, recent extensions by the Department of Justice on the ADA Title II deadlines do not mean that digital accessibility requirements will fade away anytime soon. The message from regulatory bodies is clear – organizations must act now to ensure their websites and mobile apps are accessible for all people, everywhere. 

The Deque survey also found that:

  • 96 percent of engineering leaders are actively prompting their AI agents for accessible output;
  • 72 percent acknowledge that AI-assisted development may have increased their organization’s overall compliance risk, digital accessibility ranks last in the list of compliance concerns (far behind data privacy protection, security and industry-specific regulations);  
  • Like technical debt, accessibility debt compounds over time: issues that go unaddressed in design and development become significantly more expensive to fix later. It’s 30x more expensive to fix an accessibility issue in production than in the design stage; and
  • The average mid-size organization saves up to $1.17 million annually by “shifting accessibility left” and addressing accessibility issues earlier in the software development process. By embracing this approach, one company profiled in the report reduced projected engineering hours by over 98 percent.

AI use has enabled development teams to dramatically accelerate release velocity, shipping substantially more code with ever-increasing speed. But digital accessibility is complex, and simply prompting AI to produce accessible code is not enough to ensure compliance and reduce risk. Compliance demands accuracy and proof, and releasing inaccessible products and services can lead to serious legal, financial, and reputational damage. Fortunately, with expert guidance and the right tools and practices, digital accessibility can keep pace.

Kumar encapsulates the industry’s opportunity: “At this critical juncture, we must ensure that AI is a catalyst for advancing digital accessibility. As our recent reporting demonstrates, accessibility must be fully embedded into AI-assisted development workflows. When that happens, costs go down. Risk goes down. This is how we turn accessibility debt into accessibility dividend.”

Download the report: https://accessibility.deque.com/debt-to-dividend-guide 

From debt to dividend report front page

Methodology: 

Deque surveyed 1,200+ respondents, narrowing the field of valid responses to the following required criteria: Survey respondents must be in engineering leadership positions in the United States, working within organizations with more than $30 million in revenue, and actively leveraging AI in software development to generate code. 200 valid responses were collected, which inform the findings of this report. 

In addition to providing an overview of the key survey statistics and global regulatory landscape, an accompanying report offers guidance for organizations seeking to bridge AI and accessibility gaps; leverage AI coding agents effectively; adopt a holistic approach for accessible development; and better understand the opportunities ahead.

Deque Systems

Deque Systems

Deque is the global leader in digital accessibility, helping the world’s top enterprises build inclusive products, services, and experiences and achieve lasting compliance. Recognized by leading industry analysts for its AI-powered tools, comprehensive services, and developer-trusted solutions, Deque delivers the industry’s most complete accessibility offering. The Axe platform, anchored by Axe-core, has more than 4 billion downloads and 800,000 installed extensions, making it the global standard for accessibility testing. As a pioneer of people-first accessibility, Deque applies a human-in-the-loop approach that blends expert insight with AI innovation to advance its mission of digital equality for all.

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In my recent article, The next big leap in digital accessibility: Why the digital accessibility community should embrace EN 17161 Design for All, I discussed the differences between output and management standards, and specifically detailed how WCAG (an output standard) has limitations that can be offset by partnering it with EN 17161 (a management standard).

In this article, I’m going to explore another challenge associated with WCAG adoption—its single-page, point-in-time, all-or-nothing conformance model. And I will again present EN 17161 as the solution.

WCAG’s unrealistic conformance

WCAG is written to apply to individual web pages, and a single web page is considered the “unit of conformance.” You cannot exclude sections of a page when claiming conformance, nor can you say a whole website conforms to WCAG. The most you could say is that every page of a website conforms to WCAG. This is, in fact, what web accessibility laws in many places require—that all pages conform to WCAG (or a standard built on WCAG).

For many sites, full conformance to WCAG is effectively impossible.

This isn’t a question of effort, awareness, or better safeguards. The reality is that humans and AI systems both make mistakes, and any larger site is inevitably going to have bugs. On top of that, many sites include third-party content that they don’t control.

The question then becomes, how close to full conformance are you? Unfortunately, WCAG doesn’t help us to answer that question. WCAG has levels of conformance, but it’s not the case that all sites first meet level A, then level AA, and eventually level AAA. Bugs come up at any level. You aren’t going to fall down a level if things get worse. You just don’t conform.

Counting the number of WCAG criteria met isn’t much better. The spread between criteria is very uneven. From a user experience and accessibility standpoint, a site that fails three criteria could be in a great or terrible state, depending on which three criteria are failed, and how those failures impact users.

None of this is meant to suggest, by the way, that WCAG’s conformance model is a bad one. On the contrary, I really like it. It’s great for what it does. It just isn’t up to addressing challenges that modern websites face, and efforts to improve this situation have met with little success. WCAG is a fantastic tool for individual-page accessibility. But when it comes to managing millions of dynamic pages, an Integrated Management System (IMS) is a far better choice.

EN 17161 Design for All is a management standard that describes how organizations can build and deliver accessible products, goods, and services. It focuses on helping organizations establish processes to ensure user needs are considered throughout planning, design, development, and delivery. It is designed to pair with ISO 9001 (likely the best-known IMS), which requires what I call issue registries.

Issue registries

Solving the challenges I’ve outlined above requires setting goals for accessibility. You need to identify where your organization is weak, so that you can focus efforts on those areas. From there, you need to do the work and have performance indicators in place to measure success rates. This is known as the plan-do-check-act cycle which many management standards use.

An issue registry is a list of identified accessibility issues that includes information about what caused each issue and what will be done about it. Many organizations already have a list of issues—an issue registry takes this a step further.

Your issue registry should be a system-wide or organization-wide view of accessibility. It should include issues from automated monitoring and expert audits, as well as customer feedback, usability results, and customer support issues. Layered on top of this, there should be a root cause analysis (RCA) that provides insight into common causes and helps you understand what causes issues, and where your testing strategy may be slow to detect them. The registry can also contain corrective and preventive action (CAPA), so you can track how successful you are at resolving issues in the expected timeline.

Accessibility goals

With an accessibility issue registry in place, organizations can then set goals for them. This involves defining impact; for instance, an organization may distinguish between blockers and hindrances, and separate core functionality from secondary features.

You can set goals such as:

  1. Resolve blocking issues in core systems within two weeks of detection.
  2. Resolve other accessibility issues within three months of detection.
  3. Ensure that 90% of detected issues are less than six months old.
  4. Reduce newly detected issues by 20% every six months.

You’ll want goals that create tension between content creation, issue detection, and remediation. To detect issues quickly, you’ll need to test regularly using different methods (automated, manual, usability). With regular testing, detecting fewer issues can only be achieved by improving the content creation process. Regular testing also fills the remediation pipeline, requiring that adequate resources are allocated to address the issues on time.

Continually meeting these goals means evaluating which parts of the process are weakest, and coming up with ways to improve on them. Only then can you stay on track for those goals.

Adoption of EN 17161

The way I think of the relationship between WCAG and EN 17161 is that WCAG is the horizon. It is the direction you’re traveling in, and even if you can’t actually “reach” the horizon, it’s what you’re driving toward. EN 17161 is the road you drive on, and it has all the markings, guides, and signs that keep you on track and prevent you from swerving into other traffic or a ditch.

EN 17161 was first published in 2019, with a new version expected sometime later this year. So far, it has not seen anywhere near the level of adoption that WCAG had in its first five years. There are some understandable reasons for this, with WCAG’s enormous success being the most obvious one—with WCAG in place, not many in the digital accessibility field have seriously explored other options. Adding to the challenge, EN 17161 (like many CEN/CENELEC standards) isn’t a free and open standard. Despite this, I believe it can help us tackle many of the largest problems in digital accessibility.

I mentioned in my previous post that the W3C is also focused on problem-solving, and hopes to address many of the existing gaps I’ve been flagging with WCAG 3.0. So you might be wondering, shouldn’t we just wait for WCAG 3.0?

The wait for WCAG 3.0

WCAG 3.0 will be a complete rewrite of WCAG 2.2 and will include many new requirements. It will still be written for the web, but it may include provisions that can be used with non-web technologies. The W3C also aims to develop a conformance model better suited to today’s dynamic web. It may, for instance, include a scoring model, and come with authoring tool requirements for third-party content providers.

The reality, however, is that WCAG 3.0 is at least four years away from completion. This is one of many reasons why I believe we need EN 17161 today.

While a lot of progress has been made, the parts of WCAG 3.0 that are the least well-defined are those focused on the most difficult issues—which is not surprising. As I’ve explained previously, WCAG—as an output standard—just isn’t well-suited to address these types of issues.

Embracing EN 17161

Fortunately, WCAG 3.0 doesn’t need to solve every problem in digital accessibility. The EU has done a fantastic job building its standards on top of WCAG. EN 301 549 (which currently references WCAG 2.1, with adoption of WCAG 2.2 expected this fall) uses it for web, and expands on it for documents, apps, kiosks, and more. With EN 17161, the EU has a standard that extends accessibility beyond digital and building codes, to help tackle organizational obstacles.

I believe the W3C’s best bet for a robust WCAG 3.0 equipped to handle all these challenges is to lean in and embrace EN 17161. Don’t double up on or contradict its requirements, and make its adoption an easy, natural part of adopting WCAG 3.0.

Another reason to embrace EN 17161 right now is that it’s already being folded into the European Accessibility Act. Organizations that operate in Europe may already need EN 17161 to meet some of its requirements.

Meet EAA requirements with EN 17161 Design for All

The European Accessibility Act (EAA) requires digital products and services to be accessible. A common misconception is that this means that the EAA requires WCAG conformance. The reality is a little more complicated.

EN 301 549, the EU’s output standard for digital accessibility, does incorporate WCAG. But the EAA requires quite a few other things as well, for which other standards are being written or updated. The next version of EN 17161, predictably, is focused on compliance with EAA’s process requirements.

And yes, you read that right. The EAA has process requirements! Accessibility under the EAA isn’t only about digitally accessible content. There are also requirements around procurement, support, accessibility statements, and more. That’s where EN 17161 fits in.

EN 17161 is under review for approval as a harmonized EU standard. If it gets approved, EN 17161 will become the accepted standard for complying with those EAA process requirements. So, while the EAA doesn’t strictly require EN 17161, adopting it now is already the best way to meet some of EAA’s requirements.

Next steps

If you’re in a position to drive adoption at your organization, I’d strongly recommend considering EN 17161 now. To get started, focus on leadership buy-in first. If your organization uses ISO 9001 for quality, ISO 27001 for security, or something similar, you can also talk to the people running those programs. If you have anything to do with procurement, you can also consider asking organizations to demonstrate adoption of EN 17161 (in addition to asking for an audit against EN 301 549). And if you’re in the US and involved in an ADA lawsuit, you might consider adopting EN 17161 as part of the settlement. 

Partnering EN 17161 with WCAG

Here and in my previous article on this topic, I’ve argued for two standards instead of one. WCAG can tell you whether your content is accessible today. EN 17161 can help you build an organization that keeps it that way—while also handling disability needs that WCAG doesn’t cover. Neither one does the whole job by itself, but together, they enable you to truly manage all of digital accessibility’s complexities. Partnering EN 17161 with WCAG is a major step forward from where we are today. Everything we need is there; we just have to embrace it.

Wilco Fiers

Wilco Fiers

Wilco has been in the field of accessibility for 18 years, and is the product manager of Deque’s advanced rules, and previously of axe-core and axe linter. He has a leading role at the W3C as Deque’s advisory committee representative, facilitator of the ACT Task Force, and former project manager of WCAG 3.0. On behalf of Deque, Wilco managed the EU-funded accessibility projects WAI-Tools & WAI-Coop, and regularly does public speaking on various topics related to digital accessibility.

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June 28, 2026, was a milestone moment in the history of digital accessibility. We might call it the day the European Accessibility Act (EAA) turned one year old, as it was one year ago that the act went into effect.

We’ve been having quite the celebration. Over the past week, members of the Deque team and I have hosted EAA-focused events in The Hague, Barcelona, Munich, Paris, and London. Between the beautiful locations and the inspiring groups of experts, advocates, and practitioners, it’s been a very memorable time. You can read more about these Axe-con Mini events here: Recapping our multi-city European roadshow celebrating the EAA’s one-year anniversary.

You are also encouraged to register for free for our upcoming virtual Axe-con Mini event on June 30: The EAA anniversary: Compliance, community, and what’s next. As added incentive, you’ll get access to all the recordings from these locations AND the event on Jun 30 with your registration! You’ll really, really want to take in all the insights from industry experts, regulators, and, of course, the legal experts at Intérêt à Agir (the organization that helped bring the case against four major grocers in France).

With the events now behind me, I have the opportunity to pause and reflect on what’s transpired in the past year, what’s going on now, and what may happen in year two.

One thing is certain: the EAA is now actively assuming conformance, and if ever enforcement seemed theoretical or abstract before, it isn’t any more. It’s very real, and it’s happening all over Europe.

Back in December of 2025, I was already reporting on signs of enforcement. And just as recently as this month, I was writing about the latest lawsuit activity in France, where a major grocer was just given a six-month compliance deadline, under threat of daily fines if they fail to meet their requirements. 

Now, much of the proactivity I’m seeing revolves around the actions of monitoring bodies charged with ensuring EAA compliance.

Monitoring bodies across Europe are expanding the scope and scale of their activity, with Poland, Sweden, Ireland, and the Netherlands—to name just a few—all indicating plans for larger-scale monitoring efforts in the spring and summer of 2026. The Netherlands Authority for Consumers and Markets (NL-ACM), for example, has begun visiting sites to communicate the results, set expectations, and showcase people with disabilities using assistive technology to help raise awareness.

How monitoring bodies select targets is also becoming clearer. Patterns of non-compliance in one area are being treated as a signal of potential non-compliance in others, and organizations that failed to submit required non-conformance reports, or that submitted reports considered weak or inadequate, are being moved toward the front of the audit queue.

When monitoring bodies engage with an organization, they follow a deliberate sequence (whether things start with a complaint or their own monitoring obligation): automated scanning and validation of non-conformance first, then outreach, then escalating scrutiny for organizations that do not respond, including more frequent communications, potential on-site visits, and ultimately the possibility of formal sanctions. In Austria, financial penalties can be enforced by the authority without the need for litigation.

Beyond their individual efforts, monitoring bodies are also coordinating with each other. In May 2026, regulators from the Netherlands, Sweden, Germany, Austria, Ireland, and other countries met in Norway, independently and self-organized, to compare approaches and share what is working. And they are investing in capacity to back it up: Germany has hired approximately 70 auditors, and the Netherlands has added accessibility subject-matter experts.

Even as enforcement activity accelerates, most organizations are not operationally ready. Based on our work with clients across Europe, we’re consistently seeing legal, compliance, and product teams working in silos, with legal teams lacking the technical accessibility expertise needed to vigorously evaluate risk. The result is that risk levels are either unknown or significantly underestimated. Many organizations are still waiting for formal complaints or formal notification from an authority before taking any action, and those that do receive complaints often have no established process for responding to them.

The monitoring bodies themselves are flagging similar issues. Specific signals they have identified as indicators of concern include missing, weak, or unreasonable accessibility plans; poor reporting of known issues; repeated consumer complaints; unclear routes to conformance; and limited evidence of forward movement.

These are surmountable issues. In fact, the organizations we work with that have made the most meaningful progress are often starting from exactly this position.

To ensure we’re providing our clients with the strategic guidance they need, we regularly communicate with monitoring bodies across the EU. Based on what they’ve communicated directly to us about what they are looking for, we’ve identified three concrete steps that are critical for organizations to take:

  • Step one: Understanding current risk. This means testing customer journeys against EN 301 549, not just WCAG.
  • Step two: Establishing a documented accessibility program. This means having a published roadmap and a clear plan for evidencing conformance.
  • Step three: Creating internal structures. This means achieving cross-functional alignment among legal, compliance, and product teams, establishing a process for handling complaints as they arise, and ensuring the organization can engage constructively with a regulator. 

These are just some of the key specific things regulators are looking for when they assess whether an organization is making reasonable progress.

As we move into year two of the EAA, progress is really what it’s all about. The conformance ecosystem the EAA established is functioning, and everything is building toward greater scale and coordination.

The organizations best positioned to succeed are those that can report on known issues and demonstrate forward progress. They have a documented accessibility program. Their legal, compliance, and product teams are aligned. And when a monitoring body makes contact, they know how to respond and tell a thorough and complete story. 

Achieving this level of progress is a journey from exposed and uncertain to confident and prepared. If your organization is still in the former category, now is the time to act. If you’ve already advanced to the ‘confident and prepared’ stage, you can look forward to your business and your customers reaping the rewards of being accessible under the EAA—including less financial and legal risk, greater market share, enhanced brand reputation, and more.

I’ll leave you with two simple predictions and one takeaway. Prediction one is that there will be more accessibility lawsuits. Many of them. Prediction two is that compliance will actually get easier, not harder. With one year of the EAA now behind us, there are fewer unknowns and more resources, tools, and ways to get the support and outcomes your organization needs.

Moving now is essential, and deliberate action is required. Fortunately, the earlier your organization starts, the more options there are. If you’re ready to take the next step, you can request a strategic consultation with our Deque experts today.

Matthew Luken

Matthew Luken

Matthew Luken is a Senior Vice President and Chief Architect at Deque, consulting with companies of all sizes, markets, and industries to grow their digital accessibility programs. Matthew also provides thought leadership to advance the profession and practice of digital accessibility and mature and maximize operations, processes, and outcomes. Prior to Deque, Matthew built and ran U.S. Bank’s digital accessibility program, providing accessibility design reviews, compliance testing services, defect remediation consulting, and more. The program leveraged over 1,500 implementations of Deque’s Axe Auditor and nearly 4,000 implementations of Axe DevTools and Deque University. Matthew also served as Head of UXDesign’s Accessibility Center of Practice, where he was responsible for supporting the digital accessibility team’s mission. As a digital accessibility, user experience, and service design expert, Matthew has worked with over 500 brands, covering every vertical and market. He also actively mentors digital designers and accessibility professionals.

When the European Accessibility Act (EAA) came into effect in June of 2025, it was a milestone for digital accessibility that sent positive reverberations across Europe and around the world. 

As we approached the EAA’s first anniversary, we knew exactly how we wanted to mark the occasion: meeting across Europe and engaging directly with the digital accessibility community, live and in person. And that’s exactly what we’ve been doing! 

We’ve taken our Axe-con Mini format on the road and hosted incredible events in The Hague, Barcelona, Munich, and Paris, with one more still to come in London. Read on to learn more about each event, our expert guests, and all the insights that have been shared.

The Hague

Partnership and collaboration are essential to achieving our mission of digital equality in Europe, and we were thrilled to be joined by VNO-NCW (The Confederation of Netherlands Industry and Employers) and Swink for this event.

With a packed agenda, we kicked things off right away with insights from Mirthe van Gelder and Jurre de Haan of VNO-NCW. Mirthe began her remarks with a wonderful comment about the value of this kind of gathering:

“We host these kinds of events so that people like you, professionals and entrepreneurs, can come together and learn from each other. And we can hear about what is really needed in the practical field. I am super excited that we can add a little bit to make this happen.”

During his portion of the presentation, Jurre delivered a powerful expression of their organization’s mission, and why digital accessibility is so essential:

“We really believe that everyone should be able to participate in society—offline and also online. And for our members, the companies, accessibility is not just a legal obligation. We also believe that it’s an opportunity. By making websites, products, and services accessible, companies can reach more customers, improve user experience, and contribute to a more inclusive society, which is really important for us.”

Deque’s Matthew Luken (SVP, Global Programs & Regulatory Affairs, European Partnerships) followed with a detailed examination of the EAA itself—its goals, scope, applicability, and penalties—with a particular focus on enforcement.

Hague mini matthew
Deque’s Matthew Luken, speaking in The Hague, at Deque’s Axe-con Mini event

Matthew covered an extraordinary amount of ground, but in his closing, he delivered a wonderfully succinct run-down on what’s most important for organizations to focus on right now, when it comes to EAA compliance and enforcement:

“Some things you should have in place: A common understanding, enterprise-wide, of how the EAA applies to your organization. A common testing standard. A common audit plan. Train your teams and keep records. Publish an accessibility statement and state your conformance. Offer frictionless, accessible feedback routes. Process those in a timely manner. And keep records. If you’re non-conformant, publish a clear roadmap.”

We only have so much room here to share, and there was so much beneficial information shared that we couldn’t possibly fit it into a single post. Still, we absolutely must mention what an honor and pleasure it was to have Larissa Klaassen join us! Larissa Klaassen is a blind Dutch Paralympic cyclist who, with sighted pilot Imke Brommer, won the gold medal in the women’s time trial B event at the 2020 Summer Paralympics. She has also been an accessibility expert for the last 17 years!

Hague mini larissa
Larissa Klaassen, speaking in The Hague, at Deque’s Axe-con Mini event

The personal stories that Larissa shared about herself and her family’s experiences were profoundly moving and serve to remind us all what this mission is truly about:

“It’s good that we have the EAA, that we have WCAG, that we have all the accessibility guidelines. And, of course, I really hope that you all make accessible systems so we can all work with them. But please remember that in the end, it’s all about humans—all about you, me, us, and everyone else around you. So, yes, we have the written word, but I am not just the written word. I’m a human being, as well as you are. So, please don’t forget that during your work and making everything for people like us.”

Barcelona

A spirit of partnership was front and center again as our EAA roadshow moved on to the wonderful city of Barcelona, where we joined NTT DATA and its experts Marta Ortigosa de Carlos, Expert Interaction Designer & Accessibility Consultant, and Silvia Ramón Figuerola, UX researcher and accessibility specialist.

Group shot in Barcelona including the team from Deque and NTT Data
The A11Y Vibes were positive and strong in Barcelona at Deque’s Axe-con Mini event!

Marta and Silvia’s presentation was equal parts informative and motivating, and one of the most memorable moments came when Silvia answered a question that should be on every organization’s mind across all of Europe: How bad is the risk with the EAA?

“The EAA extends accessibility requirements to a wide range of private-sector products and services. Accessibility is now a legal requirement for many businesses across the EU. Depending on the country, different individuals can file complaints about inaccessible products and services. Authorities can investigate, require fixes, remove products from the market, and impose fines. The exact sanctions differ from country to country, but the overall risk has increased substantially because accessibility has become an enforceable consumer-rights issue rather than a best practice.”

Marta shared a similarly notable moment when she offered a pointed clarification on what accessibility really means under the EAA:

“The EAA is larger than digital products. A customer doesn’t only experience your website. They experience your organization. Imagine a customer who successfully completes an accessible online process. Then receives an inaccessible document. Calls support. Receives unclear guidance. Gets transferred three times. And abandons the journey. Is the website accessible? Maybe. Is the end-to-end experience accessible? Not necessarily.”

Deque CEO and founder Preety Kumar was in Barcelona for the event, and judging by the number of people who wanted to have a picture taken with her, the accessibility community in Spain was excited to welcome her!

Preety’s talk was both technical and aspirational, and she drew on her long experience as a leader and innovator in the space to recognize the critical moment the EAA represents—what it calls us to, and what we risk if we don’t take action:

“If accessibility isn’t built into AI-generated code, it will get left behind—exactly as it did when the internet was first built. We were too late the first time. This time, we can see it coming, and we can do things differently.”

barca preety
Deque CEO and founder Preety Kumar, inspiring everyone at our Axe-con Mini event in Barcelona

Munich

We were elated to be joined by an extraordinary group of experts in Munich, including:

  • Klaus Hoeckner, Managing Director of the Austrian Association supporting the blind and visually impaired
  • Nikolaus Eckereder, Head of Department at the Market Surveillance Authority for Digital Accessibility
  • Anja Harport, Head of the Competence Center for Digital Accessibility and a Business Developer at adesso SE
  • Jana Scheidemann, Digital Accessibility team, BFSG
  • Markus Specker, Digital Accessibility team, BFSG

Our Munich event was especially notable for including a regulators panel moderated by Klaus Hoeckner and featuring Anja Harport and Nikolaus Eckereder. Regulatory insights—always beneficial—are especially valuable right now, as enforcement activity continues to ramp up.

munich klaus nicolaus anja
Moderator Klaus Hoeckner with Anja Harport and Nikolaus Eckereder during the regulator panel at Deque’s Axe-con Mini event in Munich

As Matthew Luken noted in his remarks, we’re continuing to see common regulatory exposure gaps, including:

  • Legal, compliance, regulatory affairs, and product are not aligned.
  • Legal teams lack accessibility expertise.
  • Current risk levels are either unknown or not addressed.
  • Organizations are waiting for complaints before acting.
  • Teams don’t know how to respond to consumer complaints and regulatory inquiries when issues arise.

One theme that has continued to emerge across our EAA roadshow events is the understanding that the EAA is not a single moment but rather a milestone along a journey that is actively progressing and evolving. This was brought home to our Munich audience during the presentation by Jana Scheidemann and Markus Specker, who chronicled an “EAA journey in Germany” that stretches all the way back to 2016—a journey a decade in the making!

Paris

As the Deque group was arriving, Ron Beenen (Deque’s Director of Business Development in Europe) was asked how things were in Paris. “Hot,” he said. The opening lines from yesterday’s article from NPR serve to corroborate his account: “Millions of people across France woke up drenched in sweat on Tuesday after another night of scorching heat, with most of the population exposed to extreme and exceptional temperatures.”

Despite the outside conditions, spirits were exuberant inside the “we are_” club at 73 rue du Faubourg Saint Honoré in Paris, where we joined our French partner Ipedis for what was the fourth of our EAA-themed Europe events.

Once again, we had a remarkable group of experts and advocates gathered together. Alongside Preety and Matthew from Deque, our presenters included Moïse Akbaraly (co-founder of Ipedis), Inès Abroug and Melvyn Blanchet from PwC France & Maghreb, Ioana Tanase (AI and Accessibility Program Manager, Microsoft), Erwann Robbe from the Justice Unit at Intérêt à Agir (the organization that helped bring the case against four major grocers in France), and Emmanuelle Aboaf, who shared her experiences as a Fullstack Angular .NET developer at SHODO who has been deaf from birth.

paris ioana
Ioana Tanase speaking in Paris at Deque’s Axe-con Mini event

If you’re thinking, by the fourth event, that we might have been running out of topics and insights, think again! One of the most mind-opening moments of the entire series came during Ioana Tanase’s presentation, when she flipped conventional wisdom on its head to present a strategic pivot in which the “finish line” comes BEFORE the “starting block!”

Ioana’s metaphors were as memorable as her strategies, with the “traffic control” example being a particular highlight:

AI is traffic control, not the destination

  • The EAA is the road code. It sets the minimum rules so more people can move safely.
  • AI is adaptive traffic control. It can sense patterns, remove bottlenecks, and route people better.
  • Humans are still the city planners. They decide values, trade-offs, accountability, and what good looks like.

Compliance builds the road. AI helps the whole city move.

This kind of provocative thinking was in evidence everywhere throughout the event, as a sampling of the presentation titles confirms:

  • From Compliance to Culture: Sustaining Accessibility at Enterprise Scale
  • A World Where Digital Equality is Achievable
  • The EAA as an AI Innovation Catalyst

As has been the case at every one of these events, certain moments deeply resonate, and certain quotes that really bring home the reality of what digital accessibility is all about, like this one, which emerged from the conversation between Moïse Akbaraly and Erwann Robbe:

“Making your online services accessible is not merely a matter of legal compliance, it is also a matter of upholding fundamental rights.”

paris erwann moise
Moïse Akbaraly and Erwann Robbe, speaking in Paris at Deque’s Axe-con Mini event

London

There is still one more event to come! It will be held tomorrow, June 25, in London, with our partner Nexer at HSBC.

If you’d like to join Deque, Nexer, and HSBC as we celebrate one year of the EAA, you can still request a seat (as of this writing)!

Whether you are an accessibility practitioner, leader, auditor, compliance officer, regulator, or digital product owner, this promises to be a fantastic wrap-up to a phenomenal series of events. We’d love to have you join us for this event, which will include presentations by Mali M Fernando, MBE (Group Head of Digital Experience and Accessibility, HSBC UK), Chris Bush (Head of Design Group, Nexer), Ben Leonard (CEO & Co-Founder, Life Moments) and Adi Latif, who is a digital accessibility coach, public speaker, blind entrepreneur, and ex-professional blind snowboarder!

The EAA: Today, tomorrow, and beyond

The list of people we have to thank is far too long to include here, but we are deeply grateful to every single individual who has contributed to making these events possible.

Digital accessibility is a global mission, Europe is helping to lead the way, and our team was honored and excited to join so many passionate, talented, and dedicated accessibility experts and practitioners in these beautiful, historic cities. Even as we experience the weight of history, we know that together we are creating it anew every minute. By pursuing this mission with such zeal, this community is helping to ensure that global history will ultimately be accessible history.

With that, we wish the EAA a happy birthday, and we look ahead to another milestone year when we expect to make more meaningful progress than ever. The regulations are here. The technology is here. We are here. Let’s do this!

Deque Systems

Deque Systems

Deque is the global leader in digital accessibility, helping the world’s top enterprises build inclusive products, services, and experiences and achieve lasting compliance. Recognized by leading industry analysts for its AI-powered tools, comprehensive services, and developer-trusted solutions, Deque delivers the industry’s most complete accessibility offering. The Axe platform, anchored by Axe-core, has more than 4 billion downloads and 800,000 installed extensions, making it the global standard for accessibility testing. As a pioneer of people-first accessibility, Deque applies a human-in-the-loop approach that blends expert insight with AI innovation to advance its mission of digital equality for all.