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I recently had the opportunity to deliver a keynote, titled “Roadmap checkups: Ensure resiliency (PDF),” at the IAAP EU and Vially Accessibility Event in Dublin. My focus was on the importance of accessibility program roadmaps for long-term program success; specifically, I addressed how your roadmap must:

  • Include a 3–5 year forward view
  • Emphasize tasks with sufficient lead time for success
  • Be robust, flexible, and positive
  • Operate at an enterprise level
  • Be rooted in measurement

In this post, I’ll go into greater detail on how to ensure that you’re optimizing your accessibility roadmaps. I’ll begin by explaining why checking in on your roadmap now is so critical.

Why are roadmaps and their checkups so important?

When organizations come to Deque for strategic consulting, one of the questions we ask is whether they have a 3–5-year accessibility program roadmap published at the enterprise or companywide level. In 2025, 50% of our respondents said that they didn’t have this type of roadmap. For those who did, only 15% said they’d reviewed it within the last 12 months. On a slightly more positive note, 25% said they’d reviewed it in the last 24 months.

This indicates that while many accessibility teams are working, they’re doing so without a documented plan or are unable to check in on the plans they do have. This leads us to believe that many organizations are in reactive mode and struggling to get ahead and escape the break-fix cycle.

We often encountered programs that were less mature than their organizations believed they were. To make our assessments, we use Deque’s Digital Accessibility Maturity Model (DAMM), which features a ratings scale that runs from “not started” to “optimized”:

0 – Not started

1 – Informed

2 – Defined

3 – Repeatable

4 – Monitor and Control

5 – Optimized

Through our analysis, we found that 95% of the accessibility programs we assessed were at maturity levels 0–2, while only 1% were firmly in level 3, the point at which a program shifts from reactive to proactive.

What we also saw in the data is that successful programs have roadmaps that drive maturity, with program administrators constantly checking to ensure they’re on track.

You need a mature accessibility program

Global accessibility is evolving rapidly. In Europe, the European Accessibility Act represents a once-in-a-generation regulatory inflection point that is all but certain to be a catalyst for similar regulatory actions around the world. In short, no matter where your organization is based, digital accessibility must be in your plans. Success means more growth and less risk. The alternative is fines and lawsuits, restrictions and penalties, exposure and brand damage.

To succeed, you must have a mature program. Compliance alone will fail at scale. There are simply too many interdependencies, from complex supply chains, self-service technologies, and mobile applications to PDF documentation, value chains, and more. Does your roadmap take all of this into consideration? The organizations that thrive will have accessibility built into every product, platform, process, and experience.

This can be a monumental endeavor. However, with a well-thought-out, published roadmap, your organization can achieve the program maturity needed for long-term success.

What you can do

There are several things you can be doing right now to optimize your roadmap and advance your program.

Analyze your roadmap

Roadmaps share common themes. They are aspirational, not inspirational. They incorporate sufficient lead time for success. And they cover aspects such as:

  • Resilience. Your roadmap should be resilient enough to embrace emerging technologies such as AI. This includes having tasks to validate AI, training AI with responsible models, and leveraging AI where possible, including for advanced automated testing.
  • Reporting. Your enterprise should be able to support all required regulatory reporting, including conformance reporting and nonconformance reporting. Many monitoring bodies do require you to submit a roadmap to conformity as part of your nonconformance reporting.
  • Testing. You need to ensure that you’re testing to the right standard for the countries that you’re serving. Unfortunately, we see many companies attempting to claim conformance to EAA when they are only testing to WCAG 2.1 AA.
  • Planning. You need to allocate ample time to ensure you can uplevel to EN 301 549 version 4.1.1 in the spring of 2026.
  • Assessment. You should have a working definition of what “good” looks like in practice across your ecosystem for all personas, including vendors, buyers, and regulators.
  • Management. Are you clearly defining roles and responsibilities using the RACI model to ensure everyone understands how they contribute?

Use proven methodologies from change management and motivation disciplines

Successful change management efforts use strategies like the following:

  • Better goals through positivity. People prefer positive goals over negative statements. Use language like “Publish content that everyone can access,” or “Create documents that work with assistive technologies,” instead of “Don’t publish inaccessible content.”
  • Specific yet flexible. People respond well to specificity, but they also appreciate flexibility. Rather than “Training must be complete by January 31,” use language like” Training should be aligned with individual schedules and completed within the first quarter.”
  • Success as motivation. You can use evidence of success to increase motivation. Instead of “We have 100 documents to fix,” lead with “10 of our most trafficked documents are accessible.”
  • Smaller is better. Focus on several smaller tasks instead of one big task. Instead of “We will fix all of our documents this year,” you can reframe the effort as, “We will aim to fix 10 documents from our inventory per month.”

Perhaps the most important thing about success is that you communicate it. Share the good news! Don’t just remove tick boxes or remove completed items from your list—report on them, show them in dashboards, and shout out your kudos wherever and however you can!

Engage the entire enterprise

It takes the entire enterprise working in concert to run a strong accessibility program. The effort must be frictionless, and every department must have a common approach and objective.

When programs struggle to mature—when they lose support, stall out, or backslide—it’s often because teams or departments are working in silos. For digital accessibility to be successful, everyone must work together. This goes well beyond the SDLC. Legal, procurement, regulatory reporting, risk and governance, learning and development, customer support, corporate communications—everyone must be aligned.

To achieve this alignment, you must socialize your roadmap before publication and recognize that this is a continuous activity. It’s how you ensure your roadmap is relatable to your colleagues and considers your entire organization’s inter- and intra-dependencies. Your roadmap should also be easy for anyone in your company to find. We recommend making it a key navigational item on your program’s portal or intranet. By making your roadmap easy to find, as well as its metrics for success, you provide one more avenue for the entire enterprise to be engaged.

Use common frameworks and methodologies

It is likely that your organization already uses SMART goals and the RACI model. Your accessibility program roadmap should also employ these models. It’s a way to avoid issues with measurability and competing definitions of success. It also establishes and fosters accountability, with teams having clearly defined roles and clear alignment with key objectives. To succeed within the business, you need to play the business game well!

Measure and report on everything you can, including program maturity

You are your own PR engine. Don’t be shy about broadcasting your achievements. Report every statistic you can, including overall program maturity. And remember, health measurements—completed using maturity models—can play a critical role in roadmap planning, success assessments, and storytelling.

Next steps

Deque has helped countless organizations increase their enterprise maturity model score using the approaches I’ve outlined above. It’s a proven framework, and if you have a roadmap in place, now is the perfect time to examine where and how you can optimize it for long-term success.

If you don’t yet have a roadmap in place, you can easily get the data you need to create one with our free digital accessibility action plan resource. It only takes a few minutes, and you’ll receive:

  • A personalized action plan based on your organization’s current state
  • Role-specific recommendations for designers, developers, and QA teams
  • Clear ideas and next steps you can implement immediately
  • Crucial advice across all phases of your SDLC

All you need to do is answer a quick series of questions about your accessibility practices, and we’ll generate a customized plan and deliver it straight to your inbox. Get your digital accessibility action plan today.

If you’re in Europe or doing business there, accessibility program maturity is already a mission-critical need for your organization. If you’re outside of Europe, now’s the time to get ahead, because heightened digital accessibility requirements are sure to be on the map for you as well.

Matthew Luken

Matthew Luken

Matthew Luken is a Senior Vice President and Chief Architect at Deque, consulting with companies of all sizes, markets, and industries to grow their digital accessibility programs. Matthew also provides thought leadership to advance the profession and practice of digital accessibility and mature and maximize operations, processes, and outcomes. Prior to Deque, Matthew built and ran U.S. Bank’s digital accessibility program, providing accessibility design reviews, compliance testing services, defect remediation consulting, and more. The program leveraged over 1,500 implementations of Deque’s Axe Auditor and nearly 4,000 implementations of Axe DevTools and Deque University. Matthew also served as Head of UXDesign’s Accessibility Center of Practice, where he was responsible for supporting the digital accessibility team’s mission. As a digital accessibility, user experience, and service design expert, Matthew has worked with over 500 brands, covering every vertical and market. He also actively mentors digital designers and accessibility professionals.

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The Accessible Canada Act (ACA) set an ambitious goal: a barrier-free Canada by 2040. 

For the Canadian federal government and federally regulated organizations, that goal is now governed by the Phase 1 Digital Technologies Regulations

This creates a situation where deadlines intersect with a clearly defined national ICT accessibility standard. If you’re an executive, CAT leader, or legal stakeholder, this is either operational risk or operational advantage, depending on how prepared you are. 

The ACA established the governance structure, and Canada’s adoption of CAN/ASC-EN 301 549 established the technical precision. Together, they create a measurable compliance environment. However, the timelines for the federal government and the federally regulated private sector are not identical. 

As we examine key digital accessibility compliance deadlines in this post, I’ll make clear why that distinction matters.

What you need to know now

The ACA deadlines

Federally regulated organizations were required to publish their first accessibility plans between 2022 and 2023. With that phase completed, many federally regulated private-sector organizations then filed their second accessibility progress report on June 1, 2025. The next annual progress report for those organizations is due June 1, 2026.

Accessibility plans must be updated every three years. Organizations that published initial plans in 2022 will begin filing updates in 2025–2026, with others following in 2027. These updates must demonstrate measurable progress, not just continued commitment. That means clear evidence of barriers removed and systems improved, with accessibility embedded into operations.

Annual progress reports continue between plan updates. They are public documents describing actions taken, feedback received, and work still outstanding. If your next report is due within the year, your operational priorities should already reflect this.

The technical standard

While the Accessible Canada Act (ACA) created the overall reporting and accountability framework, it formally identifies CAN/ASC-EN 301 549 as the technical benchmark for measuring digital accessibility (as of December 2025).

CAN/ASC-EN 301 549 was published in May 2024 as a National Standard of Canada.  It is a direct adoption of the European standard EN 301 549 (v3.2.1). EN 301 549 includes WCAG 2.1 Level AA, plus additional unique requirements. The EN standard goes far beyond just websites, including a wide range of ICT products and services such as websites, software, mobile apps, electronic documents, hardware interfaces, and communications technologies. In short, federal digital accessibility expectations are grounded in a broad and comprehensive technical standard.

While CAN/ASC-EN 301 549 v3.2.1 currently includes WCAG 2.1 AA, an update (EN 301 549 v4.1.1) to include WCAG 2.2 AA is on the horizon. Because the differences between WCAG 2.1 AA and WCAG 2.2 are minimal—only six new success criteria—Deque recommends targeting EN 301 549 + WCAG 2.2 AA now. Doing so helps you avoid redundant remediation work when the formal update lands in 2026.

If your accessibility strategy is still focused only on websites, it’s time to widen your lens. And if your roadmap doesn’t account for alignment with EN 301 549 and WCAG 2.2, that gap could become visible during procurement reviews, audits, or public reporting.

A multi-year convergence of reporting and enforcement

As we look ahead, we can see where the pressure begins to build. Federal government and federally regulated organizations are navigating a multi-year convergence of governance reporting and technical enforcement. Let’s examine the details.

Phase 1 enforcement: The 2027 deadline. As reporting cycles continue, the new Digital Technologies Accessibility Regulations (Phase 1) introduce enforceable technical obligations. By December 5, 2027:

  • Accessibility training. All obligated entities (federal government and federally regulated private sector) must complete mandatory accessibility training for all staff involved in digital technologies.
  • Accessible websites and web apps
    • Federal government only: Must ensure websites and web applications fully conform to the ICT Standard (EN 301 549) and publish their accessibility statement.
Image summarizing details about Phase 1 enforcement in 2027 of the Accessible Canada Act.

Phase 1 enforcement: The 2028 deadline. By December 5, 2028:

  • Websites: Public-facing websites and web apps must conform to the standard
    • Applies to federally regulated orgs with 500+ employees (large), and 100-499 employees (small).
  • Digital documents: Digital documents (like PDFs) must conform to the standard
    • For this phase, this requirement does apply to the federal government and large federally regulated orgs, but does not yet apply to medium orgs (100-499 employees).
  • Mobile apps: New public-facing apps launched on or after this date must be accessible.
    • For this phase, this requirement does apply to the federal government and large federally regulated orgs, but does not yet apply to medium orgs (100-499 employees).
  • Legacy apps (existing before this date) must undergo a conformity assessment
    • For this phase, this requirement does apply to the federal government and large federally regulated orgs, but does not yet apply to medium orgs (100-499 employees).
  • Procurement and statements: You must begin demanding “clean” Accessibility Conformance Reports (ACRs) in procurement and publish your detailed accessibility statement
    • For this phase, this requirement does apply to the federal government and large federally regulated orgs, but does not yet apply to medium orgs (100-499 employees).
Image summarizing details about Phase 1 enforcement in 2028 of the Accessible Canada Act.

As we closely compare how obligations and requirements differ by organization size, one question that emerges is whether there will be a Phase 2 requiring medium-sized organizations to meet the same requirements that large organizations are required to meet in Phase 1.

At Deque, we believe this will hit medium-sized organizations in a future Phase 2, despite no deadline having been set yet. However, because medium-sized businesses are already subject to the 2027 training deadline and may cross the 500-employee threshold in the interim, our strategic advice is to treat the ICT Standard (EN 301 549) as inevitable—even if there is no hard legal deadline yet.

Governance plus technical alignment drives success

Publishing plans and annual progress reports satisfies the structure of the ACA. It demonstrates that governance mechanisms are in place. But governance alone does not prove accessibility is operational.

Without alignment to CAN/ASC-EN 301 549, those plans and reports are difficult to defend. With a well-defined ICT accessibility standard, evaluation shifts from general commitment to measurable conformance. 

This is where many organizations underestimate the lift. Accessibility cannot sit in a policy document or a compliance binder. It must be reflected in how technology is selected, designed, built, tested, and maintained.

That means embedding accessibility into procurement requirements and vendor contracts. It means aligning development workflows and design systems to the national ICT standard. It means validating against defined criteria, not informal checklists. And it means building internal competency through training and clear accountability.

If accessibility is not integrated into operational processes, reporting cycles will expose that gap. So remember, strong governance makes accessibility visible, while technical alignment makes it defensible.

The importance of being proactive

Remediating enterprise platforms, document repositories, and software systems is not a short-cycle effort. Embedding accessibility into procurement, vendor contracts, and SDLC practices requires executive sponsorship and budget alignment.

Organizations that begin now can spread this work across fiscal cycles. Those that wait until 2027 or 2028 will face compressed timelines, much higher remediation costs, and the risk of public reporting gaps. 

Ultimately, this is about how seriously your organization takes digital accessibility, and how quickly it responds to enterprise-level changes.

You can approach these new reporting and enforcement cycles reactively, scrambling to demonstrate improvement, or strategically, aligning now to CAN/ASC-EN 301 549 and building a sustainable roadmap.

Strategic organizations plan ahead and avoid expensive, crisis-driven execution.

Next steps

The Accessible Canada Act created recurring accountability. The adoption of CAN/ASC-EN 301 549 created technical clarity. The Digital Technologies Accessibility Regulations introduce enforceable digital obligations beginning in 2027 and 2028. Together, they raise the maturity expectation for digital accessibility across federally regulated sectors.

If your roadmap is not yet aligned to Canada’s national ICT accessibility standard, and your next reporting or regulatory milestone falls within the next 6–24 months, now is the time to act.

You can schedule a strategic consultation today to pressure-test your timeline-to-compliance and ensure your next reporting cycle reflects measurable, defensible progress.

Glenda Sims

Glenda Sims

Glenda Sims is the Chief Information Accessibility Officer at Deque, where she shares her expertise and passion for the open web with government organizations, educational institutions, and companies ranging in size from small businesses to large enterprise organizations. Glenda is an advisor and co-founder of AIR-University (Accessibility Internet Rally) and AccessU. She serves as an accessibility consultant, judge, and trainer for Knowbility, an organization whose mission is to support the independence of people with disabilities by promoting the availability of barrier-free IT. In 2010 Glenda co-authored the book InterACT with Web Standards: A holistic approach to Web Design.

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Will AI be our savior or our downfall? It’s a question everyone seems to be asking, and opinions differ wildly.

At one extreme, you’ve got claims that AI will perform every task that needs doing, creating wealth, replacing work, nurturing a new leisure class, solving all our pesky global problems, and essentially saving the human race. At the other end of the spectrum, you’ve got a very different AI reality: one where models regularly hallucinate, fail at seemingly basic tasks, and provide dangerously erroneous information.

At Deque, my colleagues and I are taking a responsible, human-centric approach to AI, and we’re excited about its power to drive accessibility innovation. In a recent post introducing some new features, my colleague Harris Schneiderman explained AI’s importance to digital accessibility:

“To solve AI-created accessibility challenges, you need AI-powered accessibility solutions, and that’s exactly what Deque is providing.”

The reality is that AI adoption is accelerating so rapidly that companies can’t build data centers fast enough to keep up. What used to take ten developers an entire day can now be done by one developer in an hour.

However, when things like privacy, security, and accessibility aren’t integrated into workflows, products and services are far more likely to ship with serious issues. Which means legal risk goes up. Way up.

Digital accessibility has long existed in an environment of complaints, demand letters, litigation, and settlements. Some of this activity is strategic—lawsuits designed to encourage businesses to get and stay accessible. Other actions are predatory: “drive-by” lawsuits designed to force quick cash settlements.

Now, with the rise of AI, there’s a new game in town, as people are using AI to file pro se lawsuits (lawsuits in which someone represents themselves).

AI-powered pro se accessibility lawsuits

There are many reasons someone might file a pro se lawsuit. Sometimes people believe they’re best equipped to present their own case. More often, however, it’s to save money on legal fees. Litigation is complicated, time-consuming, and out of reach for many people.

At least, it used to be.

ChatGPT and similar tools are changing that. According to Seyfarth, federal pro se ADA Title III lawsuits are up 40% in 2025 compared to 2024, with federal pro se FHA lawsuits up 69% during the same period. What accounts for the increase? As Seyfarth notes, “Most pro se litigants we encounter are using AI tools to help them litigate.”

AI is reshaping digital accessibility from every direction at once, creating new complications in the process. AI-powered coding tools help developers build faster, but much of that new content fails basic accessibility standards. AI is becoming essential for identifying and fixing accessibility barriers at scale, but not all AI tools are equally reliable or grounded in accessibility expertise. And now, AI is making it easier to file accessibility lawsuits, even though legal pressure alone doesn’t guarantee accessible experiences.

So what role should AI play in digital accessibility? What should businesses be doing to get ahead of legal risk? How do you reduce legal exposure while creating better products for the 1.3 billion people worldwide who have disabilities?

Why proactive accessibility is the right approach

The merits of any given lawsuit depend largely on intention. One lawsuit might get filed because a company continues to neglect its accessibility issues and it feels like the only way to instigate positive change, while another might be a predatory attempt to force a quick financial settlement. The reality on the receiving end is the same either way—a lawsuit to contend with.

The use of AI in pro se litigation introduces yet another challenge. A legal novice using AI is likely to be unfamiliar with litigation and courtroom proceedings. A situation like this could increase duration and cost as much as 50% as the individual attempts to navigate and negotiate in a complex federal court situation.

The key to navigating any of these situations is remembering that the ultimate goal is digital accessibility. Even the best-intentioned lawsuits are only a means to that end. The best approach is one where lawsuits aren’t necessary in the first place. Instead of reacting to demand letters and lawsuits, you can prevent them entirely by building accessibility into your products from the start and maintaining compliance over the long term. And the good news is that AI can drive this kind of proactive digital accessibility.

When we talk about proactive accessibility, we mean building accessibly from the start—combining AI-powered testing with human expertise to give developers speed that doesn’t create technical debt, to give businesses compliance that enables rather than hinders innovation, and to ensure people with disabilities have equal access to digital products, services, and experiences.

The key to this approach is staying focused on outcomes rather than mechanisms. This shifts the question from “are these lawsuits bad?” to “what actually creates accessible digital experiences?” Lawsuits—pro se or otherwise—are a symptom and response to a problem, not the problem itself.

How to achieve proactive digital accessibility

Proactive accessibility requires investment and culture change. It’s a practice shift that organizations must commit to. But when you contrast different approaches, the effort is clearly worth it.

From break-fix cycles to shift-left practices

Shifting left means moving accessibility testing to earlier in your development process. The immediate goal is to find and fix accessibility issues sooner, so you can save time, money, and effort on costly remediation downstream.

Too often, teams get stuck in a break-fix cycle, building and releasing new products while simultaneously fixing products that come back with accessibility issues. From an organizational standpoint, it’s inefficient and expensive. For developers, it’s frustrating and disheartening.

By shifting left, you increase efficiency, reduce issues, and free up your teams to focus on innovation and building more and better products.

From short-term settlements to long-term solutions

I’ve written previously about the real costs of accessibility litigation, examining whether it makes financial sense to opt for a quick settlement—especially when the lawsuit feels predatory (meaning it’s about extracting a financial settlement rather than encouraging the company to become accessible).

A well-known example cited in a recent Wall Street Journal article involved a seemingly small settlement of $4,950. But the legal fees? Nearly $40,000. That puts the real cost at approximately $45,000—more than twice what it would have cost to address the accessibility issues once and for all, an effort estimated at only $13,000.

While a short-term settlement might initially seem like the easy way out, it’s actually a recipe for trouble. Not only will you pay more than you think the first time, but you’re likely to be paying again soon when new accessibility issues arise. And they will arise, if you’re not taking proactive steps to prevent them.

From reactive tactics to proactive strategies

The most effective way to reduce costs and limit legal risk is to implement a comprehensive digital accessibility program where you’re not only finding and fixing issues sooner, but you’re preventing them from happening in the first place.

Shifting left is part of this, but there’s more to it than that. You need to integrate the right tools, implement role-based training, enable cross-functional collaboration and knowledge-sharing, and strike the right balance between automated and manual testing to ensure you’re making the most of your teams’ skill sets. Change management of this kind isn’t always easy, but the benefits far outweigh the challenges. Your costs go down, your reputation goes up, and your products get better and more inclusive—the most important goal of all.

Next steps

At this point, it’s already become a cliché: AI is not going away. To which I say, good, because there are very powerful and positive things that can be achieved with this technology. However, as I’ve hopefully made clear, there are real risks as well.

AI is all about speed and scale. In digital accessibility litigation, we’re seeing the same disruptive acceleration that’s happening everywhere else. What companies need to understand—as the Seyfarth numbers make clear—is that AI-powered lawsuits will increase in frequency and are likely to be predatory. Trying to defend against them is going to be costly, and opting to settle even more so.

The only viable way forward is to get and stay accessible now, before you’re exposed to litigation. As Harris’s quote makes clear, solving AI-driven challenges requires AI-driven solutions. Or, as I put it in another recent article, “the best defense is a good offense.”

Reach out to our strategic experts at Deque today. We can help you implement a proactive approach to digital accessibility that maximizes benefits while limiting risk.

Greg Williams

Greg Williams

Greg Williams is the Senior Vice President & Chief Architect at Deque Systems, Inc. He oversees program development and operations for some of Deque’s largest customers, helping them to build mature, sustainable accessibility programs.

Prior to joining Deque, Greg spent more than 30 years in the information technology field focusing on large, complex program operations for Fortune 40 companies and before that served in the United States Navy for a number of years. He had great success as the founder and owner of the Digital Accessibility Program Office for State Farm Insurance, building their practice from the ground up into one of the highest maturity level programs in the world between 2013 and 2018.

Greg has always been passionate about diversity and inclusion and has extended this passion to the disability and accessibility community - joining Deque Systems in 2018 to help launch and mature similarly successful programs across the globe.

Images need alternative text (alt text). This is often one of the first things designers and developers learn about accessibility. On the surface, it’s a simple concept to learn and is usually straightforward to implement. Automatically detecting whether an image has alt text or not is also pretty easy. Browser-based tools like Axe DevTools can find the alt text for most types of images.

What’s not as easy to determine is when to use alt text and how to write good alt text that will be effective. In order to write appropriate alt text, you need to understand who you’re writing the alt text for and the purpose of the image.

Who uses alt text, anyway?

Alt text, is primarily used by people who use screen readers to access websites, apps, and other software. People who use screen readers are usually either completely blind or are considered low vision that makes it difficult to read the text on a page. People with low vision may not be able to see an image well enough to understand what it is, and people who are fully blind won’t be able to see the image at all. If an image is conveying important information that isn’t available elsewhere on the page, a person who can’t see the image will not get that information if the image doesn’t have alt text specified by the HTML alt attribute.

People who have very slow internet connections also have a use case for alt text. They can turn off images so that pages load faster, without losing the information that the important images convey. When you turn off images in the settings in most major browsers, the alt text for the image will display instead.

The WebAIM homepage, with a logo image, large background image, and a number of icons.
The WebAIM homepage, with a logo image, large background image, and a number of icons.

The WebAIM homepage again, but this time without images - note that only the important images have alt text.
The WebAIM homepage again, but this time without images – Note that only the important images have alt text.

People who have cognitive disabilities may also turn off images on a page in order to reduce the number of distractions. If a person has trouble processing large amounts of information or is easily distracted, turning off images can help.

Alternatively, a person may have a learning disability which prevents them from understanding text easily. In this case, it’s good to include images and other media to help them process the information on the page more easily.

In addition to improving accessibility, alt text is also used by search engines to determine the subject of an image and is considered as a ranking factor for SEO (search image optimization).

When do images need alt text?

Always! Every image should include alt text to ensure a positive experience for users who rely on screen readers. Even if an image is decorative and does not require descriptive alt text (more on this below), it’s still important to use an alt=”” tag. This prevents the screen reader from reading the image file name aloud (bad experience) to the user, which is a poor experience. In short, all images need some sort of alt text—even if it’s just an empty tag (“”).

Having answered with an “always!” above, I do want to clarify my comment about “decorative” images. In the accessibility world, we differentiate between images that are decorative and images that are informative.

Decorative images usually don’t need alt text (beyond the empty tag that I mentioned above). They may exist on the page for purely aesthetic reasons (in other words, to make the page look pretty). Or they may be repeating information that is already on the page as text. In that case, adding alt text to the image would be redundant.

Informative images, on the other hand, convey some kind of information. The rule I use to determine whether an image is informative or not is to imagine if it was removed from the design. If I would be missing information because the image was gone, then it means the image is informative and needs alt text.

This webpage has two images: a large, colorful background image and a logo image. What happens if I remove them? This webpage has two images: A large, colorful background image and a logo image. What happens if they’re removed?

I’ve removed both images from the page. I can still understand everything without the large banner image, but with the logo missing, I’m not sure which site I’m on. Here both images have been removed from the page. I can still understand everything without the large banner image, but with the logo missing, I’m not sure which site I’m on.

The technique of removing the image can also help you understand the context for the image. In the case of the background image, its context is the text and buttons on top of it. The text and the buttons underneath explain everything you need to know about this banner. Providing an alt text description for the banner image wouldn’t add anything to the meaning.

It’s fairly common to see images in conjunction with text, particularly on news sites, social media, and e-commerce sites. Often, images are accompanied by a headline or other text that describes the image.

“Star Wars Darth Vader Teapot Set” and the price ($59.99) show in text underneath the image of a teapot, cup and saucer that are all Darth Vader-themed."
“Star Wars Darth Vader Teapot Set” and the price ($59.99) show in text underneath the image of a teapot, cup, and saucer that are all Darth Vader-themed.

In the case of this Darth Vader teapot set (from ThinkGeek RIP), the text underneath the image describes the image and is also rendered using HTML, which means screen readers will be able to find it. You could argue that the image should include alt text that is more descriptive than the text beneath it. For example, the alt text could describe the teapot in the photo as Darth Vader’s iconic helmet, and the teacup as having Darth Vader’s lighted chest panel on it. However, users won’t know all of the details about the tea set until they go to the product page for it, so you could also argue that the image doesn’t need any alt text because it’s purpose—as with the text beneath it—is to tempt the user to click the link for more information.

The moral of the story is that determining whether an image is decorative or not is often dependent on context.

Types of images that definitely need alt text

There are some types of images that are always informative, and therefore always need alt text. These include:

  • Images that are links or buttons
  • Images which contain important text
  • Logos

Even for these, it’s important to look at the image’s context – if there’s HTML-rendered text adjacent to the image that gives you the same information, then providing alt text can be redundant.

Images that are links or buttons

It’s fairly common to find images, especially on marketing or e-commerce sites, which are also links. For example, on a typical product listing on Amazon, most of the images on the page are pictures of products, which link to more detail about the product when you click on them. Sometimes these images are accompanied by text, but sometimes they are not, as in the following example:

Amazon’s “Interesting Finds” page contains a grid of images with no text that all link to products - fortunately, all of these images have decent alt text!
Amazon’s “Interesting Finds” page contains a grid of images with no text that all link to products. Fortunately, all of these images have decent alt text!

There are three keys to writing alt text for images (or buttons) that are also links:

  1. Clickable images should have alt text or be part of a clickable area that also includes HTML text that describes the image.
  2. Alt text or text associated with the image should make clear what will happen when you follow the link or activate the button.
  3. Images with no text around the image, it must have alt text!

Screen readers will always read out links and buttons. If a link is an image and has no alt text, all that a screen reader user will hear is the word “link.” Following links and clicking, buttons are two of the main ways people interact with websites. If a user can’t tell what the link or button is for, they likely won’t be able to use that part of the page.

Images of text

In general, it’s a good idea to use HTML to render text as much as possible, rather than embedding text in an image. HTML text doesn’t require any extra work on the part of the developer to make it accessible. However, when geared towards marketing, text is sometimes used in a way that can’t be replicated easily using HTML and CSS.

Take this old screenshot from Victoria’s Secret:

Victoria Secret banner ad for a pajama sale

This banner ad for a pajama sale uses two styles of text. One is a simple sans serif font in black, which would be easy to replicate using HTML and CSS. The other is a sans serif font which looks like it’s written using glitter. It would be very difficult to replicate the glitter using CSS.

The entire ad is a single image, however, and includes other images of pajamas sets, pairs of slippers, and a woman opening a gift. If designers and developers wanted to convert the basic black text to HTML while preserving the layout, they would have to use HTML and CSS to create a responsive layout which would accommodate multiple images and pieces of text. The solution that the Victoria’s Secret site used was to replicate all of the text in the image as alt text.

Given that these ads are often only up for a week or less, turnaround time is important. Some companies choose to just use alt text on the full image rather than meet the requirement to not use images of text. Technically, this is a failure of WCAG because while the alt text is helpful to screen reader users, low vision users do not have the ability to adjust font type, font color and background color.

Logos

It’s very rare that a product or company logo will be used in a way that doesn’t require alt text. Even when the logo has text in it, that text is usually part of the image and can’t be removed from it.

For example, the UserTesting logo is made up almost entirely of text. While the text could be replicated in HTML to remove the need for alt text, there’s no good or easy way of doing that without compromising the design of the logo. It is much simpler to add alt text to the image.

UserTesting logo
alt: UserTesting logo

Logos are also often used in the header or banner of a site and are often links which lead to the site’s homepage. These days, many users expect this functionality. At a minimum, the alt text for a company’s logo in the header should be the name of the company. For a slightly better experience, adding additional alt text which says where the link goes can be helpful. For the UserTesting logo, the alt text could read “User Testing – Home”.

Icons are images, too

There are many types of images that can be informative or not. It’s your job to determine whether an image is informative before you decide whether to write alt text. One type of image that often comes up in the design phase are icons. They deserve their own section here because, in my experience, designers often forget that icons and symbols are also images.

Icons follow the same principles as other types of images: they’re either informative or they aren’t. Here are a few questions to ask yourself about the icons you’re using:

  • Is there text directly next to the icon?
  • If there is text, does it describe exactly what the icon is for?
  • If the icon is a link or a button, where does it go?

It’s increasingly common to see icons which stand on their own, with no text around them at all. In that case, it’s very important to add alt text to the icons. Otherwise, they will be meaningless to anyone who can’t see them. It’s very rare for icons to be entirely decorative.

The Awwwards site uses multiple icons with no labels in the header alone. Unfortunately, none of them have alt text. The Awwwards site uses multiple icons with no labels in the header. Unfortunately, none of them have alt text.

Icons without text are not ideal. It’s preferable and less ambiguous to use a text label—rendered using HTML—right next to the icon:

  • Icons can be used for multiple purposes (think of the gear icon).
  • Including text with icons that are links or buttons means a bigger clickable/touchable area for the link or button.
  • If alt text is added to the icon because there is no text around it, screen reader users will likely have a better experience than everyone else.

If you’re using icons, try to find a place for a text label next to the icon. If that isn’t possible, make sure the icon is very clear and understandable, big enough to see (and click) easily, and has alt text. 

When should alt text be written, and who should write it?

If you created the image, you should write the alt text. If you didn’t create the image but you are the first to include it in a wireframe or mockup or prototype, you should write the alt text. If you’re a developer and you’re implementing UI with images based on something created by a content creator or a designer, you should not be responsible for writing the alt text – alt text should have been written by the time it gets to you. The developer’s responsibility is to make sure the alt text is implemented correctly.

When designers write alt text for images (especially icons and logos) as they’re finalizing a set of wireframes or mockups for a feature or a page, they can include alt text as part of the wireframe annotations. If someone is writing a blog post, they can write alt text or a caption (or sometimes both) for each included image as they’re creating the draft.

Alt text that’s written long after the fact (for example, during an “accessibility sprint,” or worse, after the site has launched), is usually less effective. The reasoning and context for including an image may have been lost in the process. As with all aspects of accessibility, it’s both faster and easier to write alt text up front, rather than to do it after the fact.

Finding the right balance for image descriptions 

While symbols, icons, and logos are straightforward to describe because of their simplicity, pictures with more detail require careful consideration to avoid overwhelming the reader. Focus on the key elements of the image, such as how many people are present, the location, and what activities are taking place. Thoughtful descriptions help people with disabilities better understand images they otherwise wouldn’t be able to see.

If you’re describing a house in alt text, simply writing “Photo of a house” is likely not enough. Instead, a more informative description like “Modern one-story home on quiet residential street with brown dog sitting in front” provides helpful context. However, going into excessive detail, such as “Contemporary large white one-story home with large expanses of glass, gray stone accents, manicured landscaping with four mature trees, and a medium-sized brown and white dog sitting on the front porch looking happy,” may be overwhelming and unnecessary.

In conclusion: writing alt text makes you a better designer (and creates better experiences for your users!)

One of the most valuable aspects of thinking about alt text is that it forces you to consider the meaning and purpose of any given image. And the practice of writing alt text can help you improve your designs and your content. 

In writing alt text for an icon, you might discover that the icon itself is too vague. This can then lead you to edit your designs to make the icon more understandable. If you’re writing a blog post and struggling to write a caption for an image you want to include, you might end up removing the image after all, because you realize that it didn’t illustrate your point as well as you thought it did.

By thinking more about the images you’re including in your design or content work—and the impact they have on all types of people—you’re able to make your work that much stronger. Images can be a very powerful form of information. The more thought you put into them, the more powerful they can become.

Patrick Sturdivant

Patrick Sturdivant

Patrick Sturdivant is Vice President and Principal Strategy Consultant at Deque Systems. Patrick has worked in information technology for over 30 years. An experienced software engineer who is blind, Patrick deeply understands the technical challenges our customers and the disabled community face when it comes to accessibility. Coupled with his testing, team building, training and DE&I strengths, Patrick is a consulting force to be reckoned with. For the last eleven years, Patrick has been dedicated to promoting digital inclusion for all through awareness and the benefits digital equality brings to all users by sharing his own personal story of leading a digital lifestyle using multiple screen readers on both desktop and tablet platforms. Patrick’s accomplishments include accessibility lab and disability employee resource group establishment experience, US Patent holder for several bank products designed for the blind and his ability to influence at all levels of an organization’s business and technical teams.

Tags:  accessible UX alt text UX

We’re at an inflection point for digital accessibility. With AI accelerating content creation and code generation, and global regulations and standards rapidly evolving, the pace at which teams must deliver quality, compliant, accessible experiences is intensifying—and so is the pressure.

Rising to this moment means having the right tools so organizations can scale digital accessibility, keep pace with modern requirements, and continue moving toward a more accessible digital world. To solve AI-created accessibility challenges, you need AI-powered accessibility solutions, and that’s exactly what Deque is providing.

Our two latest AI features are automated Intelligent Guided Tests and advanced rules. While we’ve had many enterprise customers already using these for months, you can now access these features directly in your browser extension, so it’s even easier for you to leverage in your workflows.

Drive more impact from your accessibility testing with AI-driven features

With our AI-enhanced capabilities, you’ll benefit from expanded automated coverage to help your teams find and fix more accessibility issues faster. You’ll also be able to expand who can participate in testing, making it easier for more people to uncover issues that previously required expert-only review. This means quicker issue detection, lower manual effort, and more bandwidth for strategic accessibility work.

Automated Intelligent Guided Tests

Automated Intelligent Guided Tests use AI to help your teams complete more complex accessibility tests faster and more consistently—without taking control away from human experts. Instead of manually working through guided questions and steps, AI assists by reviewing patterns, surfacing potential issues, and presenting clear findings for your team to review and approve with just the click of a button. You get the speed and consistency of automation while retaining full ownership of the final results.

Automated Intelligent Guided Tests also provide reasoning behind each finding, so your team can understand why an issue was flagged. This builds trust, confidence, and shared understanding across teams.

The first automated Intelligent Guided Test available is for interactive elements. We are actively automating more Intelligent Guided Tests (such as keyboard tests) so we can continue to help break down barriers to accessibility, make it easier to test earlier in the SDLC and scale across teams.

Advanced automated rules

These AI-powered rules tackle issues like heading structure, focus indicators, text contrast, and decorative images—areas that previously required manual testing or Intelligent Guided Tests. Now, your developers and QA teams can catch these problems early, consistently, and quickly. This means more people on your teams have the power to contribute to accessibility right away and move faster through workflows. You’ll also be freeing up your experts to focus on the most complex and strategic problems.

The impact: Faster, easier, more scalable accessibility testing

Teams once spent 30–45 minutes manually tabbing through every interactive element, discovering keyboard issues, documenting issues, and writing up remediation recommendations. With Intelligent Guided Tests, we were able to tremendously cut down that time to 2–3 minutes. Now, with automated IGTs powered by AI, those same tests happen in seconds—up to 4x faster than a standard IGT (and up to 60x faster than a manual test).

As you can see, these new AI features truly give you meaningful advantages in your accessibility strategy. Your team can automatically detect more accessibility issues with less manual work, while you stay in control of final decisions. Routine tasks are handled faster, freeing you up to focus on critical, high-impact accessibility challenges. And because more people (not just specialists) can contribute confidently, you build a more scalable, resilient accessibility program. It’s the ideal way to stay ahead in our AI-powered world.

If you’d like to check out these new features and learn more, contact our team to get a demo or start a free trial of the Axe DevTools Extension.

Request a demo today!

Harris Schneiderman

Harris Schneiderman

Harris Schneiderman is a web developer with a strong passion for digital equality. He works at Deque Systems as the Senior Product Manager of axe DevTools building awesome web applications. He wrote Cauldron (Deque's pattern library), Dragon Drop, and is the lead developer on axe DevTools Pro. When he is not at work, he still finds time to contribute to numerous open source projects.

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Recent proposals to “reform” the Americans with Disabilities Act (ADA) are being framed as a way to protect small businesses through notice-and-cure requirements. These proposed changes deserve careful, thoughtful examination.

At first glance, these proposals sound reasonable. Give businesses notice. Allow time to fix issues. Reduce unnecessary litigation. Those are not bad instincts. In fact, they reflect something important: most businesses are not trying to exclude anyone. Most accessibility failures are not malicious.

But reasonableness cuts both ways. And when we look more closely, we must ask harder questions: Who bears the burden during that waiting period, and at what cost? And perhaps most importantly, what is the real end goal, and is this the best way to get there?

In this post, we’ll look at the proposed changes, explore pros and cons on both sides of the argument, and highlight what needs to remain central to the conversation as this effort moves forward; namely, that digital accessibility is the goal, and that this goal is attainable—even for small businesses.

The ADA 30 Days to Comply Act

Congressman Mike Lawler is a co-sponsor of a bill called the ADA 30 Days to Comply Act, about which he has stated the following:


“The ADA was created to guarantee access and protect the rights of Americans with disabilities, not to fuel drive-by lawsuits that do nothing to actually fix the problem. Our bill creates a simple, fair process for navigating an ADA violation so that businesses get notified and have 30 days to make it right. That means quicker compliance, better access, and fewer bad-faith lawsuits that punish well-intentioned small businesses.”

This language presumes a contradiction that we need to unpack and address.

Accessibility and profitability are not mutually exclusive

Supporting disability rights and supporting businesses are not contradictory aims. In fact, long-term success depends on both.

I work with organizations every day that are overwhelmed by conflicting guidance, unclear legal expectations, legacy platforms, and limited budgets. Small businesses, in particular, are often navigating accessibility without in-house expertise or legal teams. Fear is real. Confusion is real. And yes, poorly framed lawsuits can feel punitive rather than constructive. Acknowledging that reality does not weaken the ADA. It strengthens our ability to implement it well.

Where we go wrong is when we assume the solution is to slow down enforcement rather than improve clarity, support, and accountability.

The real problem is not “drive-by lawsuits”

The narrative of rampant “drive-by” lawsuits suggests that businesses are being ambushed without warning. But in digital accessibility, that framing often obscures what’s actually happening.

Most accessibility issues are systemic, not accidental. They stem from:

  • Platforms chosen without accessibility criteria
  • Templates reused across dozens or even hundreds of pages
  • Third-party tools embedded without evaluation
  • A lack of ongoing testing and governance

When the same types of barriers appear repeatedly across updates and redesigns, the issue isn’t a lack of notice. It’s the absence of sustainable accessibility practices. When barriers are known, repeated, and left unaddressed, the resulting lawsuits should not be treated as a surprise.

It’s also worth stepping back and remembering what often gets lost in debates like this: access. Too often, conversations become overly focused on legal process rather than on whether people with disabilities can fully use websites and digital services. When we focus on how lawsuits occur rather than why barriers persist, we risk losing sight of what actually needs to change.

The most reliable way to reduce ADA lawsuits is not delay, but proactive prevention of accessibility barriers.

What a true win-win looks like

If we genuinely want to protect small businesses and uphold civil rights, we should focus on solutions that reduce friction without reducing rights.

That means:

  • Clear, stable technical standards so businesses know what “accessible” means
  • Safe harbors tied to good-faith, ongoing compliance, not one-time fixes
  • Education and tooling that make accessibility achievable, not intimidating
  • Procurement accountability, so small businesses aren’t forced into inaccessible platforms they can’t control

This approach doesn’t ask a person with a disability to wait longer for access. It helps businesses get ahead of problems before harm occurs.

The good news is that proactive accessibility is not reserved for large enterprises with legal teams and big budgets. With clear standards, affordable tools, and thoughtful platform choices, even small “mom and pop” businesses can build and maintain accessible digital experiences.

Accessibility done well is not about perfection. It’s about progress, maintenance, and accountability over time.

A better way to address “drive-by” accessibility lawsuits

If your business is on the receiving end of this type of lawsuit, you have two clear desires: 1) To resolve the lawsuit, and 2) To try and avoid any similar lawsuits in the future. To achieve these goals, you can work with qualified accessibility experts who can help you separate legitimate issues from noise, guide remediation in coordination with counsel, and ensure that your response is driven by fixing real barriers, not by fear or pressure. The goal is to resolve the issue responsibly and put durable accessibility practices in place so you’re not facing the same situation again.

If you do get hit by this type of lawsuit, don’t panic, but also, don’t ignore it. Engage legal counsel with experience in ADA and digital accessibility, and focus immediately on understanding the specific barriers being alleged. Bring in an experienced accessibility expert to validate the claims, identify high-impact issues, and help you build a concrete remediation plan with realistic timelines. Demonstrating good-faith action, documented progress, and a commitment to ongoing accessibility often matters more than achieving instant perfection.

A better way to approach legislation

Notice-and-cure requirements shift responsibility in a subtle but important way. They ask people with disabilities to first identify violations, formally notify the business, wait patiently, and hope remediation is meaningful—before the law will protect their right to participate fully. That may feel reasonable on paper, but in practice, it adds friction only for the person already facing the barrier.

The ADA exists because access was too often optional, delayed, or ignored. It is a civil rights law, not a customer service escalation process. When a person with a disability encounters a barrier (whether that’s a step at the door or an inaccessible website), the harm isn’t abstract. It’s immediate.

In digital spaces, especially, access is time-sensitive. If you can’t apply for a job today, access healthcare information today, complete coursework today, or engage with your government today, waiting 30 or 60 days is not a minor inconvenience. It is exclusion. And exclusion, even when temporary, is still a denial of equal access.

Moving accessibility and business forward—together

The ADA was enacted because voluntary compliance alone did not work. That history matters. Any reform effort must preserve the law’s core purpose: ensuring equal participation in society for people with disabilities.

We can, and should, support businesses with guidance, clarity, and reasonable pathways to compliance. But we should not do so by shifting the cost of delay onto the very people the law was designed to protect.

This does not have to be a win-lose debate. With the right balance, it can be a win-win: stronger civil rights protections and more confident, capable businesses.

That balance starts by remembering a simple truth: access delayed is access denied. The real path forward is committing to accessibility and taking proactive responsibility to sustain it by design.

Contact Deque today to explore how you can achieve proactive digital accessibility for your business.

Glenda Sims

Glenda Sims

Glenda Sims is the Chief Information Accessibility Officer at Deque, where she shares her expertise and passion for the open web with government organizations, educational institutions, and companies ranging in size from small businesses to large enterprise organizations. Glenda is an advisor and co-founder of AIR-University (Accessibility Internet Rally) and AccessU. She serves as an accessibility consultant, judge, and trainer for Knowbility, an organization whose mission is to support the independence of people with disabilities by promoting the availability of barrier-free IT. In 2010 Glenda co-authored the book InterACT with Web Standards: A holistic approach to Web Design.

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A roundup of recent regulatory and legal developments you can reference in discussions with your risk and legal teams.

As 2025 comes to a close, we wanted to be sure you’re aware of some recent EU and European Accessibility Act (EAA)-related news items that may be of use in your conversations with internal risk and legal teams.

These items include everything from urgent compliance gaps in the Netherlands and e-commerce regulatory cases in Sweden to a summons for interim relief in France and pending exposure of non-compliant products in the Czech Republic.

Being proactive is the only effective way to steer clear of legal risk, and stories like these can help you drive essential conversations and make the case for increased resourcing for digital accessibility in the new year.

The Netherlands

In our recent article about Digital accessibility in a post-EAA deadline world, we shared details and guidance with you regarding the October 15 deadline for non-conformance reporting established by the Dutch Authority for Consumers and Markets (ACM).

The ACM has since advised that, while many reports have been delivered, gaps remain, and companies that failed to report or submitted incomplete reports should expect to be prioritized for audits in early spring of 2026.

Hanneke van Rooijen, project leader and senior supervisory officer at the Netherlands Authority for Consumers and Markets (ACM), spoke on this at AbilityNet’s TechShare Pro conference:

“There is a very big gap between the status of the industry and the compliance with EAA. It will indeed be a process. We [the authority] understand that. So we take that into account in our approach.”

She went on to note that fines and penalties are “absolutely not the goal.” She said that the authority tries to be “mission and value driven in this work, which means that we try to contribute with our oversight to equal access and no exclusion for people using webshops and electronic communication services. In our approach, we will urge—and try to motivate businesses as much as possible—to make the necessary changes.”

Hanneke was also very clear about what to expect in the coming days and months:

“We have started testing the companies that didn’t reply at all to our letter and to the request for reporting non-compliance. After that, we will analyze the results. From there, we will select some businesses that didn’t reply and seem to be underperforming in the results of the audit testing. We will do further investigations into these companies and, if needed, take further enforcement measures.”

The key takeaway here is that if you have not reported yet, you are encouraged to work with the authority to do so. Otherwise, you’ll need to be prepared to respond to their audit findings, as the authority has stated they will commence interventions soon.

Should it be helpful to you, the English version of the NL-ACM’s website is now live.

Ireland

The Commission for Communications Regulation (ComReg) has started to process consumer complaints, including one against Ireland’s largest mobile telecommunications company, Three. It’s been reported that Three has been responsive and active in the wake of the formal processing of the complaint.

Sweden

The Swedish Post and Telecom Agency (PTS) has announced that it has now started its first regulatory cases specifically related to e-commerce with inspections to check that operators are compliant with the Accessibility Act. The review of e-commerce services will continue in 2026.

France

We previously reported in September that in France, disability organizations working with legal partners had issued a demand against four major grocery retailers for failing to make their digital services accessible.

The grocers did not meet the compliance deadline, so a summons for interim relief was entered before the Commercial Court in November. In an article on the proceedings, legal collective Intérêt à Agir wrote that, “having observed a certain indifference regarding respect for the law and the rights of people with disabilities, the associations decided to bring summary proceedings against the four companies in November 2025, so that the courts would put an end to a situation deemed discriminatory for people with visual impairments.”

When asked about the particular approach the plaintiffs are taking, Otto Sleeking, Partner at Taylor Wessing, replied, “It is interesting to note that the plaintiffs chose interim proceedings, which can be done if the focus is on compliance and not damages. This should result in a judgment on short notice.”

Deque will continue to monitor the progress of this case as it moves through the courts.

Czech Republic

The Czech Republic’s supervisory authority plans to publish lists of non-compliant products and services, particularly under the new General Product Safety Regulation (GPSR) and the European Accessibility Act (EAA), enabling market surveillance and enforcement.

Norway

Norway is not a member of the EU and therefore not governed by EAA. However, as they are following and implementing many EU laws and regulations, we thought it important to share this item for our customers that operate within this jurisdiction:

The situation began when the Norwegian Health Authority sent a notification of regulatory non-compliance to HelsaMi (a medical app used by nearly half a million residents in central Norway). They had identified many digital accessibility errors and issued an order of correction accordingly. HelsMI worked to reduce the defect list, but many errors remained even as the initial deadline passed. The authority then issued a decision imposing a compulsory fine and set a December 19 deadline to correct the remaining errors. After this, daily fines of 50,000 kroner (approximately USD$5,360) will start.

Next steps

What these examples make clear is that while the EAA’s impact is already being felt, its real-world implications are still evolving. In a situation this fluid, informed decision-making becomes critical, and our experts continue to monitor and report on the latest developments.

You can reach out to Deque today for strategic consulting on what to do with this information, what your organization should be addressing now and in the near future, and how to use these insights to reinvigorate internal conversations with colleagues and partners.

Matthew Luken

Matthew Luken

Matthew Luken is a Senior Vice President and Chief Architect at Deque, consulting with companies of all sizes, markets, and industries to grow their digital accessibility programs. Matthew also provides thought leadership to advance the profession and practice of digital accessibility and mature and maximize operations, processes, and outcomes. Prior to Deque, Matthew built and ran U.S. Bank’s digital accessibility program, providing accessibility design reviews, compliance testing services, defect remediation consulting, and more. The program leveraged over 1,500 implementations of Deque’s Axe Auditor and nearly 4,000 implementations of Axe DevTools and Deque University. Matthew also served as Head of UXDesign’s Accessibility Center of Practice, where he was responsible for supporting the digital accessibility team’s mission. As a digital accessibility, user experience, and service design expert, Matthew has worked with over 500 brands, covering every vertical and market. He also actively mentors digital designers and accessibility professionals.

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Here at Deque, there’s one thing that never changes—the mission. Digital equality has been our passion from the start, and it always will be. 

But that doesn’t mean we’re afraid of change—especially when it moves our mission forward.

Positive change is how we make progress on our mission, and the world of accessibility has given us some great examples this year, most notably, the European Accessibility Act.

If you’re watching closely, you’ll start to notice some pretty neat changes right here at Deque in the coming months. To see them, all you’ll need to do is visit our website, where the core elements of our rebrand will begin going live.

Yes, it’s a rebrand! Though really, it’s about meeting transformation with transformation.

Moodboard containing elements of the Deque rebrand, including logos, graphic elements, colors, and language.

This has been an incredible year for digital accessibility, but it’s also been an incredible year for Deque. We’ve advanced boldly into a rapidly evolving landscape driven by technological and regulatory transformation, as our founder and CEO, Preety Kumar, wrote recently in an article titled The EAA and the new era of digital accessibility:

“Even as we see sweeping global impact at the regulatory level, we’re also witnessing groundbreaking advancements in technology that are changing the world faster than we could have imagined. This confluence makes for one of the most critical moments in the history of digital accessibility.”

Deque has always been about meeting the moment. In a time of incredible opportunity, we knew we needed to ensure we had the best platform possible for bringing our innovations and values to the global fight for digital equality.

So watch this space, because we’re going to be rolling out all kinds of new things as part of our rebrand. New pages for our products and partners, and new paths for finding exactly the resources you need—not to mention new colors, a new font, and a new logo!

We couldn’t have achieved this without the insights and support of so many people, both inside and around Deque. Community is at the core of everything we do, and that principle guided our entire rebrand process. We talked directly to our co-workers, clients, partners, and the passionate accessibility advocates who make up our global community. Together, your perspectives were essential to getting this right.

We do this because a rebrand is a little different when you’re an accessibility company. This is an opportunity to showcase beautiful and accessible design in harmony. 

In addition to our commitment to accessibility, Deque is defined by being an innovative software company with a social good mission. Not just the one, not just the other. Capturing the essence of what that combination means was an essential part of this process, and it’s a foundation we go back to every day to ensure we’re showing up in the world as authentically as possible. 

We can’t wait for you to experience what we’ve got coming, so like I said, watch this space. 2025 showed us all that positive change on a global scale is possible. As 2026 promises even more, we’re excited to be right there with you, driving our shared mission forward!

Ryan Bateman

Ryan Bateman

Ryan is a Marketing leader at Deque. He's worked in the telecommunications and performance monitoring industries for over ten years and cares deeply about improving the web for everyone.

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When it comes to the most exciting digital accessibility event of the year, there’s no better time to start planning than right now, because we’re revealing the full agenda today.

If you thought last year’s event was amazing, wait until you see what we’ve got in store for you in 2026!

We’ve already announced Dr. Rana el Kaliouby and Haben Girma as our opening keynotes; if you weren’t able to read about these incredible visionaries and allies in our previous announcement, you can learn more about their accomplishments and impact below.

But right now, let’s discover who else will be bringing their insights and knowledge to the Axe-con community at our 2026 event!

We’ve got experts from Adobe to Zendesk, and all points in between, including Amazon Web Services, Atlassian, Coinbase, GitHub, Harvard Business School, HSBC, IKEA, Kaiser Permanente, Microsoft, Northwestern Mutual, Peloton, Walmart, Wix, Workday, and more.

Day one highlights

Here are just some of the special sessions you can attend:

Accessibility in the End of Deterministic Design (Again), with Anna Cook of Microsoft

We’re elated to have Anna return to Axe-con, and this will mark her third conference appearance. Anna is a Senior Inclusive Designer at Microsoft, where she specializes in building inclusive products. In this talk, Anna will discuss non-deterministic design, a way of building systems that remain accessible even when no two interfaces are exactly alike. If you’re interested in questions such as “How do we ensure accessibility when outcomes aren’t fixed?” “How do we test what we can’t predict?,” this is the session for you!

Building for a new next billion users, with Ire Aderinokun

Ire is an invited Google Expert in Web Technologies, and the co-founder of Helicarrier, a Y Combinator-backed blockchain company for Africa that built some of the continent’s earliest crypto-fintech products. In her presentation, she’ll discuss what digital inclusion means in 2026, and demonstrate how accessibility-first design can be the foundation for reaching your next billion users.

Integrating Axe for automated testing in a distributed engineering environment, with Thomson Reuters

This incredible session brings together three experts from Thomson Reuters to discuss how to scale automated accessibility testing and achieve the best outcomes. Peter Bossley leads the Standards and Practice team within the Thomson Reuters accessibility program. He will be joined by Corey Hinshaw, Lead Accessibility Specialist, and Pavan Mudigonda, Lead QA Engineer, Developer Experience. All three will be debuting at Axe-con 2026!

The Accessible Design Specialists Playbook, with Pawel Wodkowski of Atlassian

Pawel is an Accessibility Lead Designer at Atlassian with over 20 years of design experience. Pawel will share insights into how Atlassian has embedded Accessible Design Specialists and supported them with clear growth profiles, simple processes, and focused tools. He will also share strategies for recruiting and growing specialists, defining day-to-day expectations, and partnering with them in their day-to-day work.

Day two highlights

Here are some of the fantastic options for day two of Axe-con:

The Accessibility Impostors Game Show, with Jennifer Gorfine of Zendesk

Jennifer is a founding member of the Product Accessibility team at Zendesk, and was recognized as one of 14 Power Women in Code by the DCFemTech Awards. In this cleverly structured presentation inspired by the TV shows “Is It Cake?” and “Candy or Not Candy?,” this interactive session will help you learn how to tell accessibility impostors (interfaces that look accessible but aren’t) apart from the real deal.

Scaling Accessibility in a Complex Enterprise: Lessons from Audits, Adoption, and Shared Practices, with Ryan Schoch of Wolters Kluwer

Ryan is Director of CX/UX Advisory Services at Wolters Kluwer, a global leader in information, software solutions, and services. In his presentation, Ryan will share insights into his organization’s focus on strengthening interaction expectations and reusable UI foundations through accessibility reviews, design system improvements, and the centralization of practical authoring guidance.

Day two will also feature presentations from Mali Fernando of HSBC (recipients of the Accessibility Culture Award at the 2024 Axe Awards!) and Matt King from Meta.

Mali Fernando, Group Head of Digital Experience and Accessibility, HSBC

Mali is a multi-award-winning digital leader in banking. He was recognised in the King’s New Year’s Honours list of 2023, where he received an MBE for his contribution to banking and technology.

Matt King, Accessibility Specialist in UI Engineering, Meta

Matt King is a groundbreaking engineer and a champion for software accessibility. As the first blind engineer at Facebook (now Meta), he works to ensure that technology is designed for everyone, including people with disabilities.

Keynotes

Keynote banner featuring Rana El Kaliouby and Haben Girma

In case you didn’t see our previous Axe-con announcement about our keynote presenters, here are the details!

Day one opening keynote: Dr. Rana el Kaliouby

Rana is a true pioneer in artificial intelligence. She co-founded Affectiva, credited with creating and defining the new technology category of Emotion AI. Rana has since founded Blue Tulip Ventures, an early-stage venture firm that invests in startups building human-centric AI. She is also an executive fellow at the Harvard Business School and co-chair of the Fortune Brainstorm AI conferences. If that’s not enough, Rana is also the author of a best-selling memoir, “Girl Decoded: A Scientist’s Quest to Reclaim Our Humanity by Bringing Emotional Intelligence to Technology,” and has been recognized on Fortune’s 40 Under 40 list, Forbes’ Top 50 Women in Tech, and Boston Globe’s Top 50 Tech Power Players.

This will be Rana’s inaugural appearance at Axe-con, and we are elated to have her open our conference in 2026. If you’re interested in the intersections of humanity and technology and are eager to glean deeper insight into the future of AI, you’ll want this right at the top of your itinerary.

Speaking of itineraries, make sure to register for free today so you can start building out your agenda with your favorite sessions. February 24 will be here before you know it.

While Dr. Rana El Kaliouby will be debuting at Axe-con 2026, our day two opening keynote will be delivered by someone we’re all very excited to welcome back to the conference: Haben Girma!

Day two opening keynote: Haben Girma

We have been very fortunate to have so many incredible Axe-con presenters join us over the years, and the days and weeks following each conference are always a joy as we gather event feedback and hear from the community about which presenters you most loved and appreciated. It’s no exaggeration to say that Haben is one of our most requested returnees, and we’re thrilled to have her back.

Among her many achievements, Haben is also a celebrated memoirist. The New York Times, Oprah Magazine, and TODAY Show have all featured her book, Haben: The Deafblind Woman Who Conquered Harvard Law.

In addition to being the first Deafblind person to graduate from Harvard Law School, President Obama named her a White House Champion of Change. She has also received the Helen Keller Achievement Award and been included on the Forbes 30 Under 30 list. President Bill Clinton, Prime Minister Justin Trudeau, and Chancellor Angela Merkel have all honored her work as a human rights lawyer advancing disability justice.

Register for free today

Mark your calendars for February 24-25, 2026, check out the agenda, and complete your registration today!

All told, Axe-con 2026 will feature more than 45 sessions across development, design, organizational success in accessibility, and the wildcard track.

Truly, Axe-con has something for everyone. Please consider this your invitation to join your fellow developers, designers, business users, and accessibility professionals of all experience levels as we rally to advance digital accessibility programs everywhere.

And remember, your registration ensures that you’ll have access to the conference recordings, so even if you’re not able to attend all your favorite sessions live, you can still experience every inspiring and insightful moment.

“I’ve been working to advance digital accessibility for over twenty years. In that time, I’ve seen both successes and setbacks. But like everyone committed to this mission, I have never wavered in my faith that digital accessibility is the future. Well, that future is here.” —Preety Kumar, CEO and founder, Deque

Please join the global Axe-con community at Axe-con 2026 as we come together to create the future of digital accessibility in real time!

Deque Systems

Deque Systems

Deque is the global leader in digital accessibility, helping the world’s top enterprises build inclusive products, services, and experiences and achieve lasting compliance. Recognized by leading industry analysts for its AI-powered tools, comprehensive services, and developer-trusted solutions, Deque delivers the industry’s most complete accessibility offering. The Axe platform, anchored by Axe-core, has more than 3 billion downloads and 875,000 installed extensions, making it the global standard for accessibility testing. As a pioneer of people-first accessibility, Deque applies a human-in-the-loop approach that blends expert insight with AI innovation to advance its mission of digital equality for all.

Tags:  Axe-con 2026
Listen to this article

Deque founder and CEO Preety Kumar took the stage at Microsoft Ignite on November 18, joining Jenny Lay-Flurrie, Microsoft’s Chief Accessibility Officer, and Ed Summers, Head of Accessibility at GitHub, for a presentation titled “Building for Everyone: How Accessibility is Shaping the Future of AI.”

Jenny got things started with a delightful welcome, immediately charming the full room with a query about whether there had been long lines at lunch. She then embarked on a brief but comprehensive overview of what digital accessibility is and why it matters.

She covered Microsoft’s commitment to what she termed “accessibility at the speed of trust,” and outlined the three components of their approach: skilling, inclusive design, and listening systems.

Slide from a Microsoft Ignite presentation, about skilling, inclusive design, and listening systems.

If you’ve enjoyed a presentation from Jenny before, you know she’s got a tremendous knack for approachably balancing the tangible and the technical, and her self-styled “British sarcasm” certainly plays a key role in that—she got quite a laugh from the crowd when she asked if anyone had heard of AI!

Before closing her segment, she made a direct and powerful plea to the audience: “If you’re not yet invested in accessibility today, I ask you to change that … we need all of you. Lives change because of this work.”

All of us at Deque know this to our core, and it’s why we were thrilled to be a part of the Ignite experience. We were especially gratified by Jenny’s introduction of Preety, where she highlighted Deque as “one of our most amazing partners that we have worked with for decades.”

Part of the magic of Ignite is the scale of the event itself; it’s massive, and the actual experience serves to reinforce the scale of ambition that is everywhere present. Preety herself wasted no time clarifying Deque’s ambitions, stating right from the start that “our mission is to help every organization become and stay accessible.”

Preety Kumar at Microsoft Ignite: How Accessibility is Shaping the Future of AI

After giving the audience an introduction to our approach—which brings together technology, education, and services—she spoke directly to the question that seemingly looms over every discussion about AI: Will it help, or will it hurt?

When it comes to digital accessibility, Preety’s answer was clear: AI will help. It gives us the power to fix thousands of issues at a time at a pace never before possible, and, even more importantly, to proactively prevent issues in the first place.

In mentioning proactive digital accessibility, Preety echoed Jenny’s earlier assertion that “we must shift left,” and noted that when issues aren’t addressed until production, costs soar.

Slide from a Microsoft Ignite presentation, about how finding issues late leads to soaring costs

Preety continued to build on the themes that Jenny established, offering a twist on her “at the speed of” language to introduce the concept of “accessibility at the speed of AI.”

Slide from a Microsoft Ignite presentation about accessibility at the speed of AI

Agentic AI is central to this new era of digital accessibility, and Preety outlined Deque’s vision for an approach that combines the speed and scale of AI with human expertise to create a system where developers are in the driver’s seat, supervising code and making expert determinations about what to approve, improve, and reject. What this approach does is to create a continuous loop—code, find, fix, validate—that happens “at the speed of AI.”

Preety has been known to rely on her fair share of driving metaphors in her presentations. At Ignite, she memorably extended her “driver’s seat” analogy to include false positives, likening them to an air bag exploding when the car hasn’t actually been in a collision!

While this was the first mention of false positives, it was not the last. During the closing portion of Ed Summers’ presentation, he referred to no false positives as a “gift” from Deque and described Axe-core as “the gold standard of website scanning.”

Ed also touched on the theme of a “continuous” AI-powered cycle, joining Jenny and Preety in highlighting the need to “shift left”:

Slide from a Microsoft Ignite presentation, about continuous AI

All three presenters delivered a wealth of insight and information, with Ed’s final comments taking everyone right to the final seconds of the allotted time. While there wasn’t time for live Q&A, the recording from the presentation will be available on the Ignite website, and we look forward to continuing the conversation with our global community.

We want to thank Microsoft and the Ignite team for an incredible conference experience, and especially Jenny Lay-Flurrie and Ed Summers for being such brilliant co-presenters. We are also grateful to everyone who attended live or watched the event online.

As all conferences must, Ignite comes to an end, but the mission of digital accessibility is ongoing. And, as Jenny said, we need you all!

Deque Systems

Deque Systems

Deque is the global leader in digital accessibility, helping the world’s top enterprises build inclusive products, services, and experiences and achieve lasting compliance. Recognized by leading industry analysts for its AI-powered tools, comprehensive services, and developer-trusted solutions, Deque delivers the industry’s most complete accessibility offering. The Axe platform, anchored by Axe-core, has more than 3 billion downloads and 875,000 installed extensions, making it the global standard for accessibility testing. As a pioneer of people-first accessibility, Deque applies a human-in-the-loop approach that blends expert insight with AI innovation to advance its mission of digital equality for all.