Engagement Manager

We are looking for exceptional US-based Engagement Managers to join our rapidly growing movement for Digital Equality. Our clients include the best-known global brands, and they rely on us to help ensure that all digital experiences they offer are accessible to everyone. They trust Deque to engineer, with them, the most efficient route to sustained digital accessibility.  While Deque’s expertise in strategy, process, and technology is deep and diverse, for our clients, all of that is personified in their Deque Engagement Manager.

Deque Engagement Managers are:

• Committed to helping their clients achieve sustained digital accessibility
  
• Knowledgeable in the rapidly evolving technologies, tools, and processes for front-end digital development at large organizations, as well as accessibility and the full range of Deque’s offerings and capabilities
  
• Adept at consulting, assessing client organizations, building relationships, and developing change management strategies
• Able to uncover unmet needs of the customer and spot opportunities
  
• Creative problem solvers so they can overcome organizational and technical obstacles and effect change rapidly
  
• Proactive
• The voice of the customer by regularly providing Product Managers insights into their customer’s experience with Deque’s products and services.

Your Team

For the client, you are Deque!  But you are not alone; to deliver an exceptional customer experience, you will marshal from Deque’s deep bench of experts in:

• Accessibility strategy
• Accessibility standards
• Accessibility testing
• Accessibility remediation
• Training and Education
• Program management
• Coaching
• Product Integration
• …and more

Required

1. Bachelor’s degree in Engineering or an MBA
2. At least five (5) years of experience managing projects or the whole customer account on behalf of a professional services company
3. At least three (3) years of SaaS Product implementation experience
4. Familiarity with current digital experience, specifically web and native mobile, design and development tech stacks, toolchains, and agile methodologies
5. Ability to travel from time to time, throughout the US and internationally

Skills we are looking for include:

1. 1. Communication, collaboration, and presentation – in-person and virtual; verbal and written
   2. Managing a portfolio of clients while being responsive to each client
   3. Leading cross-functional teams of experts
   4. Organization and project management to deliver excellent work products on time and within budget