Department
Services
Location
Remote; Based anywhere in the U.S.
Position type
Full Time
Work Type
Full Remote
Position Description
We are looking for exceptional US-based Engagement Managers to join our rapidly growing movement for Digital Equality. Our clients include the best-known global brands, and they rely on us to help ensure that all digital experiences they offer are accessible to everyone. They trust Deque to engineer, with them, the most efficient route to sustained digital accessibility. While Deque’s expertise in strategy, process, and technology is deep and diverse, for our clients, all of that is personified in their Deque Engagement Manager.
Deque Engagement Managers are:
- Dedicated partners who help clients achieve and sustain digital accessibility
- Knowledgeable in rapidly evolving technologies, tools, and processes for front-end digital development at large organizations, as well as accessibility and the full range of Deque’s offerings and capabilities
- Trusted advisors who consult, assess client organizations, build strong relationships, and guide effective change management strategies
- Creative problem solvers who navigate and overcome organizational and technical challenges to effect change quickly
- Proactive in anticipating unmet customer needs and risks before they arise
- Skilled at identifying upsell, cross-sell and expansion opportunities
- The voice of the customer, regularly providing Product Managers insights to improve the customer’s experience with Deque’s products and services
Your Team
For the client, you are Deque! But you are not alone. To deliver an exceptional customer experience, you will tap into Deque’s deep bench of experts in:
- Accessibility strategy and standards
- Accessibility testing and remediation
- Training, education and coaching
- Program management and product Integration
- …and more
Primary Responsibilities
- Proven experience managing a portfolio of enterprise/strategic accounts while maintaining responsiveness to individual client needs
- Demonstrated success leading cross-functional teams to deliver measurable customer outcomes
- Exceptional verbal and written communication skills, with the ability to present and engage effectively both in-person and virtually
Requirements
- Bachelor’s degree, MBA is a plus or equivalent
- At least five (5) years of experience managing customer accounts on behalf of a tech services company
- At least three (3) years of B2B SaaS product experience
- Familiarity with current digital experience, specifically web and native mobile, design and development tech stacks, toolchains, and Agile methodologies
- Willingness and ability to travel as needed to support customers across the US and internationally
About Deque
Deque (pronounced dee-cue) is a web accessibility software and services company, and our mission is Digital Equality. We believe everyone, regardless of their ability, should have equal access to the information, services, applications, and everything else on the web.
We work with enterprise-level businesses and organizations to ensure that their sites and mobile apps are accessible. With 875,000+ extensions installed and 8,000+ audit projects completed, Deque is the industry standard. Join our growing family as we work to make the web a better place for everyone.
Career Fulfillment
People come to work for Deque because of what we do: enable businesses and organizations to make their sites and apps accessible to everyone, including people with disabilities. The personal fulfillment employees feel here is unparalleled. In addition to the altruistic nature of our jobs, the organizational structure is extremely flat and welcoming. Women-owned and operated, Deque CEO Preety Kumar is internationally revered for her down-to-earth personality and work ethic.
Deque’s core values are central to our culture of customer satisfaction. Do you share them?
How to Apply
Thank you for your interest in joining our exciting company! Submit your application anytime.
If you’re looking to stand out, include a cover letter explaining your interest in joining Deque and how you align with our Core Values. We also recommend including any key attributes that differentiate you as a candidate.
Deque is committed to providing Equal Employment Opportunities. Reference and background checks will be required.
Apply Now“Let’s broaden your customer base and make practicing accessibility easy at the same time.”
— Preety Kumar CEO, Deque Systems