Axe Deployment Services
Self-Starter Deployment Package
This Deque Self-Starter Deployment package provides your organization with the tools and documentation to quickly implement the Deque subscription products. It was designed in a do-it-yourself model that requires a low touch regarding Deque implementation support.
Self-Service Services
Startup Videos
- Access a comprehensive library of startup videos that will guide Customers through essential tasks and help Customers get started with the product. This library is regularly updated with new content.
Product Documentation and Knowledge-Based Articles
- The product license includes access to extensive documentation updated with each release. Additionally, you can explore the searchable Knowledge Base, filled with articles and documents frequently updated by Deque’s customer support and product development teams to address common questions and issues.
Best Practice Implementation Guides
- Best-Practice Implementation Guides designed to help seamlessly roll out the product in the Customer’s environment. These guides are crafted from numerous successful implementations Deque has supported, ensuring Customers have access to the best strategies.
Comprehensive Support Portal
- Deque’s Support Portal, integrated with the Knowledge Base, allows the Customer to report and track any issues or feedback easily.
A member of our Customer Engagement Team will be assigned to help with any deployment questions you may have.
Managed Deployment Package
The Deque Managed Deployment package provides Customers with the tools and documentation to implement the Deque subscription products quickly and easily. Commencing on the subscription service start date and continuing for six (6) weeks, Deque will work with you to develop a customized strategy to support the product implementation.
Self-Service Services:
Startup Videos
- Access a comprehensive library of startup videos that will guide Customers through essential tasks and help Customers get started with the product. This library is regularly updated with new content.
Product Documentation and Knowledge-Based Articles
- The product license includes access to extensive documentation updated with each release. Additionally, you can explore the searchable Knowledge Base, filled with articles and documents frequently updated by Deque’s customer support and product development teams to address common questions and issues.
Best Practice Implementation Guides
- Best-Practice Implementation Guides designed to help seamlessly roll out the product in the Customer’s environment. These guides are crafted from numerous successful implementations Deque has supported, ensuring Customers have access to the best strategies.
Comprehensive Support Portal
- Deque’s Support Portal, integrated with the Knowledge Base, allows Customers to report and track any issues or feedback easily.
- A customized strategy will be created to balance product implementation, training, and consultation activities.
Managed Deployment Services include the following:
Training
- Deque will conduct additional product demos and in-depth training sessions for axe product users, enhancing their knowledge and helping them leverage all product features for maximum value. Training sessions can be held one-on-one or in groups, with up to 4 hours of training for up to 10 team members.
Product Configuration Assistance
- Receive expert assistance with standard product configurations, including creating user accounts, setting up projects and scans, writing scripts, and configuring axe Reports. Deque will help the Customer set up the product(s) to suit your specific environment.
Product Deployment Consultation
- Deque experts will work with the Customer to identify areas where additional consulting support can add value. This can include integration with the Customer’s defect tracking system, developer coaching on remediation, effort estimation for issue remediation, prioritization support, axe reports configuration guidance, and other accessibility-related questions.
Customer-Specific Documentation
- Deque will collaborate with Customers to create documentation tailored to Customer specific needs, such as onboarding guides for new users or artifacts for internal platforms like Confluence or SharePoint. This ensures new team members have the resources to start with axe products.
On-Demand Deployment Package
The On-Demand Deployment package offers comprehensive support, guidance, and training to deploy axe products at scale. This package delivers a range of implementation support services through a block of hours, focusing on maximizing the value of your product purchase. This “white glove” implementation service ensures smooth product deployment while providing the necessary training and expert guidance to achieve effective testing results and drive product adoption.
Self-Service Services
Startup Videos
-
- Access a comprehensive library of startup videos that will guide Customers through essential tasks and help Customers get started with the product. This library is regularly updated with new content.
Product Documentation and Knowledge-Based Articles
-
- The product license includes access to extensive documentation updated with each release. Additionally, you can explore the searchable Knowledge Base, filled with articles and documents frequently updated by Deque’s customer support and product development teams to address common questions and issues.
Best Practice Implementation Guides
-
- Best-Practice Implementation Guides designed to help seamlessly roll out the product in the Customer’s environment. These guides are crafted from numerous successful implementations Deque has supported, ensuring Customers have access to the best strategies.
Comprehensive Support Portal
-
- Deque’s Support Portal, integrated with the Knowledge Base, allows Customers to report and track any issues or feedback easily.
On-Demand Deployment Services include the following:
Standard Deployment Services
The standard deployment services listed below are applied at $220.00 per hour and includes the following services:
Product Demos and Training Sessions
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- Deque will conduct additional product demos and in-depth training sessions for axe product users, enhancing their knowledge and helping them leverage all product features for maximum value. Training sessions can be held one-on-one or in groups.
Lunch and Learn Sessions
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- Deque will conduct lunch-and-learn sessions to raise awareness of the licensed axe product(s), introduce new product features, or discuss general digital accessibility topics. Deque will work with the Customer to determine the topics for these sessions.
Office Hours
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- Deque will provide scheduled office hours where Deque experts will be available by phone or email to answer questions about axe products. Alternatively, a Deque expert can attend Customer team meetings to provide the same support.
Tool Integration Planning
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- Deque can prepare a written plan outlining the most effective implementation workflow to maximize accessibility testing capabilities in the Customer development environment. This plan will guide Customers in achieving the first-year deployment objectives.
Product Configuration Assistance
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- Deque experts will assist with standard product configurations, including creating user accounts, setting up projects and scans, writing scripts, and configuring axe Reports. Deque will help set up the product(s) to suit the Customer specific environment.
Customer-Specific Documentation
-
- Deque will collaborate with Customers to create documentation tailored to Customer specific needs, such as onboarding guides for new users or artifacts for internal platforms like Confluence or SharePoint. This ensures new team members have the resources to start with axe products.
Product Deployment Consultation
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- Deque experts will work with the Customer to identify areas where additional consulting support can add value. This can include integration with the Customer’s defect tracking system, developer coaching on remediation, effort estimation for issue remediation, prioritization support, axe reports configuration guidance, and other accessibility-related questions.
Advanced SSO Integration Support
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- Just-in-time provisioning with SSO integration
- Other support custom integrations; viability determined on a case-by-case basis
Reporting
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- If requested, Customers will receive progress reports on the axe product implementation across Customer teams and digital content.
Premium Deployment Services
The premium deployment services are calculated at 1.8 times the standard deployment service rate and includes the following services:
Deployment Foundation Assessment
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- Deque will assess your deployment foundation, including key aspects of your software development infrastructure, product team capabilities, current development processes and tools, pattern and component libraries, digital property inventory, and readiness for scaling in year one. Deque will provide a detailed report on the findings.
Accessibility at Scale Plan
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- Deque can prepare a written plan to align with Customer stakeholders and teams on program strategy and objectives for year one. This plan can include strategic goals, policies and governance implementation, executive alignment, and metric reporting.
Premium On Premise Installation Support
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- Deque will provide installation support beyond standard deployment services, collaborate with Customer to identify specific needs, and receive the necessary support, including additional customer-specific documentation
Need accessibility help?
Deque is your accessibility company of choice. Call +1 703-225-0380 or +91 9000189666 or email us. Customers can contact our support helpdesk.
