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Access Beyond the Code: What Your Digital Accessibility Work Is Missing
Most accessibility teams can tell you their WCAG score, and many of them still lose the disabled customers their work was meant to reach. Access often breaks long before anyone opens a laptop. In this session I share what we have learned building accessibility strategy for global tech and entertainment organizations, including Google, Verizon, and…
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ADA Title II: Panel Discussion
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The European Accessibility Act (EAA): What’s next in regulatory monitoring and enforcement
Almost 22 months after the EAA’s introduction, regulators are not only monitoring the industry but also taking action in enforcement and complaint resolution. What does that mean for industry? What do regulators expect from organizations worldwide doing business in the EU? We will have a fireside chat with 2 regulators setting the stage in Europe: Carmen…
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Piece of Cake: Transferring Web Accessibility Skills to PDF
Baking a layer cake is a familiar metaphor in web design and accessibility. Since cake is delicious and emotionally powerful, it’s become prolific (e.g., “baking in layers of web accessibility testing”, “baking in accessibility by design”, “layer-cake user scanning patterns”). This talk uses the layer cake metaphor to describe how to transfer your existing web…
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The Future of Accessibility Is Personal: The Potential of Hyper-Personalization
What could accessibility become if digital experiences could respond to each person’s changing needs, preferences, and circumstances? Jonathan Thurston and Marcie Roth will explore the potential of hyper-personalization to transform how people access information, communicate, make decisions, and participate in everyday life. Using Companion, a personalized emergency-communication proof of concept, they will demonstrate how information…
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Digital accessibility meets physical accessibility
The European Accessibility Act (EAA), not only covers online services and apps but also digital displays in self-service machines and terminals that are increasingly present in our public spaces. In this talk, Erik, Daniel, and Nathalie will talk about how to think about customer experiences over legal requirements, and what they’ve discovered during their testing…
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Completed Isn’t Accessible: Measuring the Time and Effort Disability Tax
The disability tax includes the extra time and effort disabled customers spend finding controls, repeating steps, or working around barriers, even when they complete a task. We’ll explore three ways to measure this effort: reviewing designs for potential barriers, using AI to find patterns in existing research, and testing directly with disabled participants. Through real…
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Beyond WCAG: Understanding Europe’s extra accessibility requirements
Europe’s standard EN 301 549 points for most web-related requirements to the familiar Web Content Accessibility Guidelines (WCAG). But it has many other requirements, such as for authoring tools, real-time communication, product documentation, etc. Most of those lack comprehensive testing guidance, which we’re trying to fix in the Understanding EN 301 549 project. Let’s take…
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Yes and… What Improv Theater Teaches Us About Being Better Accessibility Professionals
Nobody loves hearing about accessibility issues in a feature they are getting ready to ship. Sharing testing results and having remediation talks can turn tense fast. In this talk, I’ll borrow four rules from improv, “Yes, and…,” active listening, choosing character over plot, and finding play in constraints, to turn audits, accessibility testing reviews, and…
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WCAG 3 – Midpoint update
WCAG 3 is coming along quickly and we need your help to make it the best standard possible. This update will include the current status, how to provide feedback the schedule, and the inside view on the changes from WCAG 2.
