Access Beyond the Code: What Your Digital Accessibility Work Is Missing

Most accessibility teams can tell you their WCAG score, and many of them still lose the disabled customers their work was meant to reach. Access often breaks long before anyone opens a laptop. In this session I share what we have learned building accessibility strategy for global tech and entertainment organizations, including Google, Verizon, and five years as the accessibility consultant for the Oscars, along with how we use our Five Pillars of Access™ to find the gaps that audits and automated testing do not catch. You will leave with a way to put your digital work in the context of the whole experience, from the event invitation to the venue to the content people see.