The European Accessibility Act (EAA): What's next in regulatory monitoring and enforcement

About this session

Almost 22 months after the EAA’s introduction, regulators are not only monitoring the industry but also taking action in enforcement and complaint resolution. What does that mean for industry? What do regulators expect from organizations worldwide doing business in the EU?

We will have a fireside chat with 2 regulators setting the stage in Europe: Carmen Butler, legal advisor leading the Swedish Regulator, and Hanneke van Rooijen, head of the Dutch Consumer and Market Authority ACM. They will share what they are seeing in the market– good and bad–as well as what to expect next.

The session will be hosted by Ron Beenen and Matthew Luken.

Presenters

Legal advisor leading the Swedish Regulator Swedish Post and Telecom Authority
Head of the Dutch Consumer and Market Authority ACM. Netherlands Authority for Consumers and Markets

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Senior regulatory and governance specialist with extensive experience translating complex EU and national requirements into operational governance frameworks, controls, processes, guidance and monitoring arrangements.

Specialist in implementation of the EU AI Act and other technology-related regulation, with experience spanning governance design, risk classification, compliance assessment, audit readiness and regulatory enforcement.

Recognised for bringing together legal, technical, policy and operational experts, creating alignment across different perspectives and turning multidisciplinary collaboration, particularly at the EU level, into practical, high-quality outcomes.

Carmen’s Sessions

The European Accessibility Act (EAA): What’s next in regulatory monitoring and enforcement

February 24th, 2027 9:00 AM - 9:50 AM EST Wildcard

View Session

Hanneke van Rooijen is project leader for the European Accessibility Act at the Netherlands Authority for Consumers and Markets (ACM), where she leads the team that oversees digital accessibility for companies providing e-commerce and electronic communication services.

In its capacity as a regulator, the ACM monitors whether consumers—including those with disabilities—are able to make purchases or communicate without encountering any obstacles.

Hanneke’s Sessions

The European Accessibility Act (EAA): What’s next in regulatory monitoring and enforcement

February 24th, 2027 9:00 AM - 9:50 AM EST Wildcard

View Session

The European Accessibility Act (EAA): What’s next in regulatory monitoring and enforcement

About this session

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Carmen Butler

Carmen’s Sessions

Hanneke van Rooijen

Hanneke’s Sessions