Deque Systems / Vice President & Principal Strategy Consultant
Matthew Luken is a Vice President & Principal Strategy Consultant at Deque. Prior to Deque, Matthew built and ran U.S. Bank’s enterprise-level digital accessibility program. He grew the program from two contractor positions to a team of 75 consultants and leaders providing accessibility design reviews, compliance testing services, defect remediation consulting, and creating/documenting accessibility best practices across the company. The program leveraged 1,500+ implementations of Axe Auditor and almost 4,000 implementations of axe DevTools and Deque University.
Matthew was also Head of UXDesign’s Accessibility Center of Practice where he was responsible for creating seamless procedures and processes that supported the digital accessibility team’s mission & objectives while dovetailing with the company’s other Center of Practices like DEI, employee-facing services, and Risk & Compliance. He and his team’s work has been recognized by American Banker, Forrester Research, Business Journal, and The Banker. In his user experience and service design backgrounds, Matthew worked with over 275 brands around the world, covering every vertical and category. He continues to teach User Experience, Service Design and Digital Accessibility at the college-level, as well as mentor new digital designers through several different mentorship programs around the USA.
Read more about Matthew’s talk here: “Building Your Program Through Metrics and Storytelling“. Watch his 2023 talk here: “Getting the Most Out of Your Shift-Left Regardless of Your Program Maturity“.