Opening the digital door: What making recruitment digitally accessible taught us about inclusive employment

As part of a transformation of our end-to-end recruitment process, we tested each stage for digital accessibility. Through this work, we discovered that digital accessibility and compliance are only part of creating a truly inclusive recruitment and employment experience. I’ll share how we mapped and tested the recruitment journey, approached the introduction of AI throughout the process, adapted processes and policies, and ultimately began to rethink traditional roles and requirements to remove barriers to employment. This case study demonstrates why digital accessibility alone cannot create true inclusion, and explores how processes, policies, culture, behaviours and people must work alongside accessible technology to create genuinely inclusive services.