CSAT as a Tool for Accessibility Insights: Lessons from Arizona State University

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Description

Learn how Arizona State University integrates accessibility into Customer Satisfaction (CSAT) surveys to uncover insights from users with disabilities and assistive technology (AT) users. Attendees will discover practical ways to use surveys to identify accessibility insights, build AT user participant panels, and drive data-informed accessibility improvements across products and services.

Presenters

Victoria Polchinski

Senior UX Researcher
Arizona State University