Signed, Sealed, Inaccessible: Getting Vendors to Fix Accessibility After the Contract

Most procurement advice stops at the VPAT, but the real work starts after the contract is signed and the product doesn’t match its documentation. This session shares lessons from seven years of enterprise accessibility reviews at a large university, including how to turn “we’re working on it” into dated, enforceable remediation commitments. You’ll learn how to test vendor claims quickly with limited staff and how to escalate when a vendor stalls. We’ll look at real examples, like mandatory training that employees with disabilities can’t complete, and what actually moved vendors to act.