Humans in the Loop: Why real people still matter in UX research

UX research has too often been reduced to validating a team’s assumptions and identifying trivial tweaks. Its true purpose is to bring lived experience into the design process and uncover the questions teams never thought to ask, an especially critical role for disabled users whose perspectives are too often overlooked or misrepresented. Through real-world research examples, discover how authentic insights from disabled people can challenge assumptions and reveal critical design considerations at every stage of the product lifecycle. Because building better technology takes more than human-like responses from an AI tool, it takes real humans in the loop.