Product Retention Specialist

Hyderabad – India.

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Hyderabad – India.

Position type

Full Time

Work Type

Hyderabad, India

Position Description

Deque is seeking a Product Retention Specialist, to join our growing Product Success team, who has a passion for providing an excellent product onboarding experience to our customers, building deep relationships and translating customer needs into straightforward, measurable solutions.   This position will serve as a trusted advisor to Deque’s mid-market/SMB clients to help them achieve their digital accessibility goals and is ultimately responsible for ensuring their success.  The ideal candidate has some experience in Customer Success, Account Management, Project Management, or similar roles supporting product adoption in a B2B SaaS environment. An understanding of current web and native-mobile development processes is a plus. This is an individual contributor entry level position.

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Primary Responsibilities

  • Manage the onboarding and renewal journeys for an assigned portfolio of customers.
  • Understand customer training needs and their current tool usage/adoption; provide tailored training recommendations.
  • Conduct feedback sessions with the product team and relay customer insights.
  • Resolve technical issues and create support tickets to request new features, report bugs, and enhance product documentation.
  • Create and utilize Salesforce reports to track, action, and report on the status of various assigned accounts.
  • Schedule and coordinate product upgrades for SaaS customers when no dedicated PM/CSM is assigned.
  • Coordinate and follow up with Accounting and Customers on renewals.
  • Stay updated with new Deque Programs, Services, and Products.
  • Identify opportunities for process improvement and efficiency.


  • At least 2 years experience in a customer-facing role
  • B2B SaaS experience
  • Excellent communication and presentation skills
  • Strong organizational and time management skills with the ability to manage multiple customer projects concurrently
  • A strong work ethic and self-starter attitude, with the ability to thrive in a fast pace environment
  • Familiarity with agile web development processes is a plus

About Deque

Deque (pronounced dee-cue) is a web accessibility software and services company, and our mission is Digital Equality. We believe everyone, regardless of their ability, should have equal access to the information, services, applications, and everything else on the web.

We work with enterprise-level businesses and organizations to ensure that their sites and mobile apps are accessible. With 875,000+ extensions installed and 8,000+ audit projects completed, Deque is the industry standard. Join our growing family as we work to make the web a better place for everyone.

Deque employees smiling with their hands raised in the air at a big group event outdoors Screenshot of many Deque employees smiling in a Zoom together A Deque employee getting axe throwing lessons

Career Fulfillment

People come to work for Deque because of what we do: enable businesses and organizations to make their sites and apps accessible to everyone, including people with disabilities. The personal fulfillment employees feel here is unparalleled. In addition to the altruistic nature of our jobs, the organizational structure is extremely flat and welcoming. Women-owned and operated, Deque CEO Preety Kumar is internationally revered for her down-to-earth personality and work ethic.

Deque’s core values are central to our culture of customer satisfaction. Do you share them?

Innovation with results that matter
Deliver what you promise
Can-do attitude
Open, direct & respectful communications
We care deeply
We practice humility

How to Apply

Thank you for your interest in joining our exciting company! Submit your application anytime.

If you’re looking to stand out, include a cover letter explaining your interest in joining Deque and how you align with our Core Values. We also recommend including any key attributes that differentiate you as a candidate.

Deque is committed to providing Equal Employment Opportunities. Reference and background checks will be required.

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Let’s broaden your customer base and make practicing accessibility easy at the same time.”

Preety Kumar CEO, Deque Systems