Product Implementation Manager

Hyderabad,India

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Department

Technology

Location

Hyderabad,India

Position type

Full Time

Work Type

Hyderabad, India

Position Description

We are seeking a dedicated and customer-focused SAAS Product Onboarding Manager to ensure a seamless and successful onboarding experience for our new clients. As the Onboarding Manager, you will be responsible for guiding clients through the setup and implementation process, understanding their unique needs, and providing training and support. The ideal candidate should have strong communication skills, project management expertise, and a passion for delivering exceptional customer experiences.

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Primary Responsibilities

  • Client Engagement:
    • Serve as the primary point of contact for new clients during the onboarding process.
    • Develop a deep understanding of each client’s business objectives and requirements.
  • Onboarding Planning:
    • Collaborate with clients to create tailored onboarding plans based on their needs and product goals.
    • Define implementation timelines, milestones, and deliverables.
  • Product Configuration:
    • Guide clients through product setup and configuration, ensuring alignment with their desired outcomes.
    • Provide expertise in configuring the product to meet specific use cases.
  • Training and Support:
    • Conduct virtual training sessions to educate clients on product features, functionality, and best practices.
    • Address client inquiries and provide responsive support throughout the onboarding journey.
  • Issue Resolution:
    • Troubleshoot and resolve any issues or roadblocks that arise during the onboarding process.
    • Collaborate with internal teams and technical resources to ensure timely resolution.
  • Client Success:
    • Monitor client progress and engagement during the onboarding phase.
    • Proactively identify opportunities to enhance the client’s experience and drive value.
  • Knowledge Transfer:
    • Ensure clients have the tools and resources needed to become proficient users of the product.
    • Provide documentation, user guides, and self-help resources as needed.
  • Feedback Collection:
    • Gather feedback from clients to identify areas for improvement in the onboarding process and product usability.
    • Advocate for clients’ needs and provide insights to internal teams.

Requirements

  • Bachelor’s degree in Business, Technology, or a related field.
  • 6-7+ years of experience in client onboarding, customer success, or a related role
  • Proven track record of successfully managing client onboarding and delivering exceptional customer experiences.
  • Strong project management skills with the ability to manage multiple client onboarding processes simultaneously.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Technical aptitude and familiarity with SAAS products and technologies.
  • Problem-solving mindset with the ability to navigate and resolve challenges.
  • Experience in providing training and support to clients.
  • Proficiency in collaboration tools and customer relationship management (CRM) software.

About Deque

Deque (pronounced dee-cue) is a web accessibility software and services company, and our mission is Digital Equality. We believe everyone, regardless of their ability, should have equal access to the information, services, applications, and everything else on the web.

We work with enterprise-level businesses and organizations to ensure that their sites and mobile apps are accessible. With 875,000+ extensions installed and 5,000+ audit projects completed, Deque is the industry standard. Join our growing family as we work to make the web a better place for everyone.

Deque employees smiling with their hands raised in the air at a big group event outdoors Screenshot of many Deque employees smiling in a Zoom together A Deque employee getting axe throwing lessons

Career Fulfillment

People come to work for Deque because of what we do: enable businesses and organizations to make their sites and apps accessible to everyone, including people with disabilities. The personal fulfillment employees feel here is unparalleled. In addition to the altruistic nature of our jobs, the organizational structure is extremely flat and welcoming. Women-owned and operated, Deque CEO Preety Kumar is internationally revered for her down-to-earth personality and work ethic.

Deque’s core values are central to our culture of customer satisfaction. Do you share them?

Innovation with results that matter
Deliver what you promise
Can-do attitude
Open, direct & respectful communications
We care deeply
We practice humility

How to Apply

Thank you for your interest in joining our exciting company! Submit your application anytime.

If you’re looking to stand out, include a cover letter explaining your interest in joining Deque and how you align with our Core Values. We also recommend including any key attributes that differentiate you as a candidate.

Deque is committed to providing Equal Employment Opportunities. Reference and background checks will be required.

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Let’s broaden your customer base and make practicing accessibility easy at the same time.”

Preety Kumar CEO, Deque Systems