New Digital Accessibility Regulations Added to Air Carrier Access Act

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The United States Department of Transportation has amended the Air Carrier Access Act (ACAA) to address the accessibility of air carrier websites and kiosks to persons with disabilities.

Is your airline affected by new accessibility requirements?

The amendment applies to:

  • All domestic and foreign airlines operating at least one airplane with a seating capacity of more than 60 passengers, serving U.S. passengers.
  • Domestic and foreign airlines that have more than 10,000 passengers.
  • Ticket Agents that are not small businesses (including travel websites such as such as,,,,

Complying with the Air Carrier Access Act Accessibility Amendment

The amendment lays out a two-phase compliance schedule for domestic and foreign airlines.  As part of Phase 1, all  "Core functions" must be WCAG 2.0 Level A and AA compliant by December 12, 2015. And Phase 2 requires that all remaining pages must be made compliant by December 16, 2016.

A carrier's "text-only" version of a web page may only be considered an accessible alternative if it provides the same content and functionality as the corresponding non-text version, and can be reached via an accessible link from the primary site. The "text-only" version must conform to WCAG 2.0 Level A and AA guidelines and must promptly and regularly updated.

In addition, domestic and foreign airlines exceeding 10,000 passengers must ensure accessibility of all kiosks installed after December 12, 2016, and 25% of kiosks in each location must meet the specified accessibility standards byDecember 12, 2021.

Finally, Ticket Agents that are not small businesses must accessibly disclose and offer web-based fares on or after June 14, 2014.

Visit our ACAA page for more details...

Deque to Host ACAA Webinar in the New Year

Be sure to sign up for Deque News to learn when we schedule our upcoming webinar on the new ACAA digital accessibility regulations, and learn how your business will be impacted by the amendment.

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